Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shantelle Rolon

Tampa,FL
Shantelle Rolon

Summary

Hardworking and motivated manger with 2 years of experience and record of success in food industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Ambitious, career-focused job seeker, anxious to obtain an entry-level manager position to help launch career while achieving company goals.

Overview

2
years of professional experience

Work History

McDonald’s
Tampa, FL

Manager
05.2022 - 07.2024

Job overview

  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Monitored staff performance and addressed issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Education

Chamberlain High School
Chamberlain, SD

High School Diploma
06-2024

University Overview

Skills

  • Performance Management
  • Complex Problem-Solving
  • Sales Techniques
  • Time Management
  • Cross-functional team management
  • Customer Relationship Management (CRM)
  • Performance Evaluations
  • Negotiation
  • Team Leadership
  • Employee training and development
  • Staff Development
  • Business Administration
  • Operations Management
  • Financial Management

Timeline

Manager
McDonald’s
05.2022 - 07.2024
Chamberlain High School
High School Diploma
Shantelle Rolon