Shantelle Rosado

• Delivered application support and product training through online sessions.
• Provided mentorship to new team members, enhancing their professional development.
• Delivered outstanding customer support by fostering trust-based client relationships.
• Ensured accurate knowledge transfer during training sessions through continual learning.
• Conducted live webinars to educate new employees on eClinical Works and Guiding Care.
• Developed strong relationships with customers through attentive listening skills, understanding their unique needs, and tailoring solutions accordingly.
• Developed application quick guides, video tutorials and user guides.

• Evaluate and approve authorization requests adhering to regulatory deadlines.
• Ensure thorough and consistent reviews by adhering to quality assurance standards and UM policies/procedures.
• Provide education and support to staff, members, and providers during UM review processes.
• Served as a super user for the Guiding Care platform, offering expertise.
• Engaged in collaborative efforts to refine workflows ensuring quality care aligned with organizational standards.
• Demonstrated strong organizational skills and attention to detail.
• Passionate about learning and committed to continual improvement.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.

• Lead an interdisciplinary team of Care Partners who work both remotely and in the community
• Provide clinical supervision and guidance via individual one to one meetings and the facilitation of team meetings
• Performance management to ensure team members are adhering to the expectations of their respective roles via monitoring of adherence to key performance indicators
• Assist team members with identifying barriers and creating a plan for resolution
• Participate in leadership meetings and workgroups with a focus on ensuring members receive the best care while remaining in alignment with organizational core values
• Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Enhanced staff performance through regular training, mentoring, and professional development opportunities.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
• Regularly evaluated employee performance and provided feedback.
• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Handled job duties for staff members which were unavailable or out of office.
• Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.

• Collaborated with an interdisciplinary care team to manage a case load of 60-75 members.
• Prioritized patient and family education to reduce hospital visits.
• Conducted assessments and delivered nursing interventions per patient's specific needs.
• Provide patient/family education on health maintenance and illness prevention
• Assessed patient progress and modified care plans to maintain care continuity.
• Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
• Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
• Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Educated family members and caregivers on patient care instructions.
• Participated in on-call rotations to deliver after-hours care.
• Worked with suppliers and vendors on provision of medical equipment, items and services.
• Developed professional relationships with community partners to enhance available support services for patients transitioning from acute care settings.

• Oversaw employee population of 1400, handling 20-25 visits per shift.
• Evaluate injuries, illnesses, and exposures related to work or non-work activities.
• Acted as primary emergency responder.
• Enhance employee safety through education.
• Liaised between employees with health concerns and supervisors, maintaining medical confidentiality to communicate work status and coordinate return to work accommodations.
• Developed return-to-work plans tailored to individual needs that expedited recovery time after illness or injury.
• Assisted with accident investigation program to identify root cause of incidents and near-misses.
• Maintained detailed records of employee health data, ensuring compliance with privacy regulations and facilitating data-driven decision making on workplace wellness initiatives.
• Performed triage on incoming patients and determined severity of injuries and illnesses.

• Delivered nursing care to over 150 incarcerated women.
• Handled routine clinic duties including emergency response coordination and medication management.
• Educate patients on self-care, illness prevention, and health maintenance
• Collaborate with security staff and advance practice providers to maintain safety/security while providing necessary care
• Maintained detailed documentation of patient records, ensuring compliance with regulatory requirements.
• Evaluated patient histories, complaints, and current symptoms.
• Assisted physicians during examinations and procedures, providing expert clinical support as needed.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Assisted in emergency situations, providing critical first-response care while adhering to strict safety protocols.
• Served as a liaison between healthcare providers and corrections staff, facilitating clear communication regarding inmate health needs.
• Managed high-stress situations effectively by maintaining a calm, professional demeanor and prioritizing patient safety above all else.
• Collaborated with multidisciplinary teams to ensure a safe, secure, and therapeutic environment for inmate patients.
• Fostered positive relationships with correctional officers and other facility staff to promote a collaborative approach to inmate healthcare.
• Completed thorough intake assessments on newly admitted inmates, identifying urgent medical needs and initiating prompt interventions.

Nursing Honors; Alpha Chi Honor Society and Sigma Theta Tau International