Shantelle Scott
Pittsburgh,PA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Service Experience Manager
Nordstrom
Pittsburgh, PA
10.2014 - Current
- Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
- Recruit, hire, train, develop and motivate your team – their success is your success.
- Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
- Create a solid business plan that enables your team to work together to meet service and sales goals
- Support the success of your department by driving continuous improvements
Customer Relationship Coordinator
Nordstrom
Pittsburgh, PA
10.2014 - Current
- Influence customer shopping & resolve customer situations.
- Decision makers on procedure to offer customers best personalized experience.
- Schedule customers to work with sellers (in store or remote)
- Partner with Store Managers in bringing customer initiatives to life in the stores (i.e.: additional customer lists, Nordstrom ON management)
- Support Department Managers and sellers in coordinating customer appointments during event and non-event times
- Offer guidance and serve as supplemental resource for sellers & leaders in training and using our selling tools.
Cash Room Specialist
Nordstrom
Pittsburgh, PA
10.2014 - Current
- Managing Store Operating Funds
- Verified cash register tapes for accuracy and completeness.
- Prepared daily bank deposits by counting and verifying money, checks, and credit cards.
- Monitored inventory levels of currency, coin, and other supplies in the Cash Room.
- Reconciled discrepancies between actual cash received and computer-generated totals on a daily basis.
- Identified any unusual or suspicious activity concerning cash receipts or disbursements.
- Provided training to new staff members regarding Cash Room operations and processes.
Selling Manager
Nordstrom
Pittsburgh, PA
10.2014 - Current
- Assist the department manager in achieving department volume and productivity goals by developing and executing a business plan
- Work with the department manager to ensure merchandising and presentation standards are met
- Assist the department manager in ensuring accurate inventory management and achieve shrinkage goals
- Coached, trained, and mentored sales staff on product knowledge, sales techniques, and customer service practices.
Education
Bachelor of Science - Criminology
Slippery Rock University of Pennsylvania
Slippery Rock, PA05-2014
Skills
- Staff Training and Development
- Customer Retention Strategies
- Client Needs Assessment
- Sales Support
- Customer Relationship Management
- Attention to Detail
References
References available upon request.
Timeline
Service Experience Manager
Nordstrom
10.2014 - Current
Customer Relationship Coordinator
Nordstrom
10.2014 - Current
Cash Room Specialist
Nordstrom
10.2014 - Current
Selling Manager
Nordstrom
10.2014 - Current
Bachelor of Science - Criminology
Slippery Rock University of Pennsylvania