SHANTELLE SMITH TAIWO
Randallstown,MD
Summary
Personable and dedicated Community Navigator with extensive experience in customer services. Solid team player with a positive attitude and proven skill in outreach and engagement. Motivated to assist people and contribute to company vision and goals. Results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing professionally.
Overview
14
14
years of professional experience
Work History
Community Navigator
Maryland Food Bank
Baltimore , MD
01.2025 - Current
- Provide information and guidance to clients on how to access services and resources.
- Actively listen to clients in order to identify their needs and provide effective solutions.
- Actively participate in outreach activities within the community aimed at raising awareness of available programs and services offered by Maryland Food Bank.
- Educate clients about available resources within the community related to SNAP benefits , local pantries , employment training, energy assistance, tax services, water services, internet access and phone service providers.
- Schedule intake appointments for SNAP benefits in Calendly at outreach events.
- Attend trainings or seminars related to professional development opportunities.
- Maintain records of client interactions for tracking
Front End Cashier
Martins/Giant Corporation
Baltimore , MD
03.2024 - Current
- Greet customers warmly and asked about their shopping experience and encourage customer survey feedback.
- Learned roles of other departments to provide coverage and keep store operational.
- Process customer payments using cash, debit cards, credit cards, gift certificates and SNAP benefits.
- Inform customers of current sales promotions and discounts available, and promote sign-up for our online app.
- Package, bag, and organize grocery purchases
- Train new cashiers on policy, procedures, frontline etiquette and customer service.
- Resolve customer complaints in an efficient manner while maintaining excellent customer service standards.
Restaurant Hostess
Dennys
Baltimore, Maryland
10.2022 - Current
- Greeted guests and sat customers at tables or in waiting areas
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
Dispatch Manager
Rutland Beard Florist
Baltimore, MD
01.2024 - 12.2024
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Coordinated with other departments to ensure quality of goods and timely delivery of goods and services.
- Completed human resources duties by interviewing, hiring, terminating and conducting orientation and onboarding for new drivers and designers.
- Resolved customer complaints and concerns.
- Processed new sales orders over the phone.
Retail Store Manager
Flossy Floral Gifts
Baltimore, MD
02.2011 - 03.2019
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks
- Increased store sales by cross-selling complementary items
- Supervised cash drawer balances and deposits of store receipts
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Education
Certificate - Community Navigator Certification
Maryland Food Bank
Glen Burnie, MD04-2025
Associate of Applied Science - Human Services
Community College of Baltimore County
Baltimore08.2012
Skills
- Flexible and Adaptable
- Microsoft Office
- Service-Oriented
- Building rapport
- Resource navigation
- Program outreach
- Team collaboration
- Community outreach
- Event coordination
- Needs assessment
- Community engagement and relationship building
- Interpersonal communication
Timeline
Community Navigator
Maryland Food Bank
01.2025 - Current
Front End Cashier
Martins/Giant Corporation
03.2024 - Current
Dispatch Manager
Rutland Beard Florist
01.2024 - 12.2024
Restaurant Hostess
Dennys
10.2022 - Current
Retail Store Manager
Flossy Floral Gifts
02.2011 - 03.2019
Certificate - Community Navigator Certification
Maryland Food Bank
Associate of Applied Science - Human Services
Community College of Baltimore County