Microsoft Office
Shantel M. Ward
Public Health Professional
Fairburn,GA
Summary
Fluid Environmental Health Specialist with excellent analytical skills that are necessary to identify violations and provide long-term remediation. Excellent verbal and written communication skills, both in person and via emails or phone interactions. Highly talented at developing effective and efficient strategies for consistent service and safety operational methods to comply with local, state and federal rules and regulations.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
Work History
SENIOR Environmental Health Specialist
Fulton County Board of Health
Atlanta, GA
04.2016 - Current
- Conducts frequent and routine audits for all health safety and environmental programs within department.
- Drives continuous improvement initiatives within environmental health, safety and sanitation areas by 110%.
- Serves as technical consultant on environmental policies to maintain regulatory compliance.
- Actively participates in collaborative projects alongside both external departments (U.S FDA, USDA, CDC, and DPH) and internal departments (Epidemiology and Emergency Preparedness).
- Provides strategic and tactical advice to senior leadership and client service teams in developing compliant and compelling responses, reinforcing deep understanding of solicitation and public needs.
- Educates public, communicating unsafe and non-compliant operational practices.
- Trains new and existing employees, ensuring each inspector’s performance meets uniformed standards according to state Department of Public Health.
- Conducts investigations for environmental health risk assessments and generates detailed, legally binding reports.
- Serves as subject matter expert (SME) on environmental regulations and policies.
- Oversees daily operations to ensure high levels of productivity.
- Improves operations through consistent hard work and dedication.
- Daily administration includes answering 98% of customer correspondence calls and emails
Environmental Health Specialist
Fulton County Board of Health
Atlanta, GA
07.2015 - 04.2016
- Thoroughly investigated food, water, air, and vector-borne illness-related complaints and provided reported abatement statuses on 100% of assigned investigations
- Enhanced effective verbal and written communication strategies within the department on how to educate the public about updated regulatory compliance policies and procedures.
- Drove continuous improvement initiatives within environmental health, safety and sanitation areas.
- Attended court cases and provided evidence in court.
- Served as technical consultant on environmental policies to maintain regulatory compliance.
Environmental Health Specialist
Clayton County Board Of Health
Forest Park, GA
10.2012 - 06.2015
- Collaborated with Code Enforcement, Watershed Management, and local City Hall members to achieve overall compliance of health and safety for initial and routine inspections.
- Prepared detailed scientific reports or presentations based on findings.
- Interpreted test data to determine whether contamination existed in accordance with environmental laws.
- Developed and maintained courteous and effective working relationships.
Environmental Health Program Assistant
Clayton County Board Of Health
Forest Park, GA
10.2011 - 10.2012
- Managed over 60 calls per day and assisted an average of 25 walk-in customers per day
- Served as primary liaison between Public Health officials and the community.
- Entered facility information and nuisance complaints accurately in the Digital Health Database (DHD) system.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Recommended measures to help protect workers from potentially hazardous work methods, processes and materials.
- Provided new-employee health and safety orientations and developed materials for presentations.
Education
Masters of Public Health Degree - Public Health
Mercer University
Macon, GA 08.2020 - Current
Bachelors of Science Degree - Business Administration, Marketing Concentration
Fayetteville State University
Fayetteville, NC 09.2004 - 05.2008
High School Diploma - Honors Program
Shawnee High School
Lima, OH 08.2000 - 05.2004
Skills
Food, Water, Air, and Vector-borne Pathogens Knowledge
Public Health Education
Compliance Inspections
Risk Assessment
Standard Operating Procedures
Client Consultations
Internet Technology
Affiliations
Federal Emergency Management Administration CDP- Operations (EHTER OPS)- GA Department of Public Health- Mercer University
Additional Information
- Honors and Awards , Fulton County Board of Health Customer Service Legends Award (2018) Golden Key International Honors Society (2021)
Software
GIS Maps
Interoffice Database Systems
Certification
Certified Pool Operator- National Swimming Pool Foundation
Timeline
Masters of Public Health Degree - Public Health
Mercer University
08.2020 - Current
SENIOR Environmental Health Specialist
Fulton County Board of Health
04.2016 - Current
Environmental Health Specialist
Fulton County Board of Health
07.2015 - 04.2016
Environmental Health Specialist
Clayton County Board Of Health
10.2012 - 06.2015
Environmental Health Program Assistant
Clayton County Board Of Health
10.2011 - 10.2012
Bachelors of Science Degree - Business Administration, Marketing Concentration
Fayetteville State University
09.2004 - 05.2008
High School Diploma - Honors Program
Shawnee High School
08.2000 - 05.2004