Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Shantera Carter

Greensboro,NC

Summary

Detailed-oriented and self-motivated professional offering solid years of easily transferable skills and extensive experience in customer service
and client relations management. Strategic thinker who can use extensive data analysis knowledge to analyze trends and drive key project
initiatives. Excellent organizational skills and ability to communicate to stakeholders, and drive tasks and assignments to closure. Highly
developed interpersonal skills with the proven ability to function effectively and tactfully with multiple departments and personnel, able to gain
consensus and commitment. Excellent communicator with superior decision-making and problem-solving techniques; able to communicate
effectively. A highly effective individual now seeking a position in a challenging environment, contributing to the goals and objectives, and
demonstrating value-added work.

Overview

13
13
years of professional experience

Work History

Administrative Team Lead

LabCorp
02.2023 - Current

Assist employees with questions or concerns
Backup to supervisor minus any HR-related questions or concerns
Provide input on revisions to SOPs, and inform the Supervisor on areas where more instructions or clarity is needed
Offer suggestions to the Supervisor /Manager to improve processes
Share best practices with the team
So observations on employees as needed
Continually support LEAN principles
Problem-solve to determine the root cause of front-end billing issues
Run Turnstyle
Run Torch reports for daily work-load
Respond to incoming emails promptly
Assist Supervisors and Management in any areas when help is needed
Work Top Accounts

Healthcare Billing Specialist

LabCorp
04.2015 - 02.2023

Work with multiple billing systems and windows applications to complete work
Adhere to compliance standards, monitor/validate completion of all deficiencies assigned
Maintained strict patient confidentiality
Communicate with insurance providers, clients, and patients to resolve denied billing claims and resubmit
Analyze medical billing errors with strong accuracy to enable swift payment from clients, patients, and insurance providers

Customer Service Analyst

Alorica
01.2012 - 03.2015
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Maintained up-to-date knowledge of product and service changes.

Cashier Specialist

Guilford Technical Community College
01.2011 - 05.2013

Consistently maintained relationships with other internal departments as well as client base to improve business performance
Fostered an environment in which customers enjoy high-level service, and employees are motivated to deliver top performance
Provided Student Registration Support
Documented Financial aid refund list and provide audits to verify accuracy prior to payments
Assisted in the billing department by performing accounts receivable and accounts payable on tuitions, scholarships, grants, and loans

Education

Bachelor of Science - Business Administration Healthcare Management

Western Governors University
Salt Lake City, UT
12.2024

Associate of Arts - General Studies

Guilford Technical Community College
Jamestown, NC
05.2012

Skills

  • Task Prioritization
  • Employee Engagement
  • Training
  • Effective Communication
  • Adaptability
  • Customer Service
  • Project Management
  • Problem Solving
  • Decision Making
  • Conflict Resolution
  • Time Management
  • Team Building
  • Delegation Skills
  • Inventory Management
  • Data Entry
  • Confidentiality and Data Protection
  • Microsoft Office
  • Clear Communication

Accomplishments

LABCORP DRIVE PROGRAM Graduate

Pulse Program Mentee

LabCorp Mentoring Program Mentee

Patient Engagement Team participant

Additional Information

CERTIFICATIONS

Project Management Foundations Training 02/05/2022

Excel Essential Training (office 365) 06/26/2021

Six Sigma Green Belt Training 06/23/2021

Timeline

Administrative Team Lead

LabCorp
02.2023 - Current

Healthcare Billing Specialist

LabCorp
04.2015 - 02.2023

Customer Service Analyst

Alorica
01.2012 - 03.2015

Cashier Specialist

Guilford Technical Community College
01.2011 - 05.2013

Bachelor of Science - Business Administration Healthcare Management

Western Governors University

Associate of Arts - General Studies

Guilford Technical Community College
Shantera Carter