Detailed-oriented and self-motivated professional offering solid years of easily transferable skills and extensive experience in customer service
and client relations management. Strategic thinker who can use extensive data analysis knowledge to analyze trends and drive key project
initiatives. Excellent organizational skills and ability to communicate to stakeholders, and drive tasks and assignments to closure. Highly
developed interpersonal skills with the proven ability to function effectively and tactfully with multiple departments and personnel, able to gain
consensus and commitment. Excellent communicator with superior decision-making and problem-solving techniques; able to communicate
effectively. A highly effective individual now seeking a position in a challenging environment, contributing to the goals and objectives, and
demonstrating value-added work.
Assist employees with questions or concerns
Backup to supervisor minus any HR-related questions or concerns
Provide input on revisions to SOPs, and inform the Supervisor on areas where more instructions or clarity is needed
Offer suggestions to the Supervisor /Manager to improve processes
Share best practices with the team
So observations on employees as needed
Continually support LEAN principles
Problem-solve to determine the root cause of front-end billing issues
Run Turnstyle
Run Torch reports for daily work-load
Respond to incoming emails promptly
Assist Supervisors and Management in any areas when help is needed
Work Top Accounts
Work with multiple billing systems and windows applications to complete work
Adhere to compliance standards, monitor/validate completion of all deficiencies assigned
Maintained strict patient confidentiality
Communicate with insurance providers, clients, and patients to resolve denied billing claims and resubmit
Analyze medical billing errors with strong accuracy to enable swift payment from clients, patients, and insurance providers
Consistently maintained relationships with other internal departments as well as client base to improve business performance
Fostered an environment in which customers enjoy high-level service, and employees are motivated to deliver top performance
Provided Student Registration Support
Documented Financial aid refund list and provide audits to verify accuracy prior to payments
Assisted in the billing department by performing accounts receivable and accounts payable on tuitions, scholarships, grants, and loans
LABCORP DRIVE PROGRAM Graduate
Pulse Program Mentee
LabCorp Mentoring Program Mentee
Patient Engagement Team participant
CERTIFICATIONS
Project Management Foundations Training 02/05/2022
Excel Essential Training (office 365) 06/26/2021
Six Sigma Green Belt Training 06/23/2021