Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shantera Friston

Milwaukee,WI

Summary

My name is Shantera Friston, and I have a long history in customer service. Assisting wherever I was needed. Especially in the kitchen. doing quality checks and also being the main manager to cook in the back. I have been a manager/shift leader at McDonald's for 6 years. I have also worked as an internal contact center member at BMO Bank. I am now looking for a career that will keep me stimulated and teach me new things. I am highly skilled at dealing with customers and ensuring they are satisfied at all times. I have an exceptional work ethic and would love to push myself to do better and be better. I am very self-aware of things I could work on, and I appreciate constructive criticism.

Overview

8
8
years of professional experience

Work History

Internal Contact Center

BMO Bank
Milwaukee
05.2023 - 06.2024
  • As an ICC member, I was able to help out my fellow Co-workers. My job as an ICC member was to assist bankers and managers who worked in branches. My role was to guide them in the right direction to best assist our customers and ensure a smooth and efficient transaction.

Managed over 60 calls from other bankers and managers per day.

Manager/Cook Shift Leader

McDonald's Restaurant
West Allis
08.2016 - 02.2023
  • Conducted regular quality control checks, maintaining high standards in food presentation and taste.
  • Conducted quality, timely performance, and giving feedback to staff about success. Accomplished financial objectives by forecasting requirements needed for successful shift. Assisted with daily operational task.
  • Managed over 15 employees and more per shift
  • Shift management.
  • Food safety and keeping the store up to health standards.
  • Inventory Opening shifts and able to maintain the store, and cleanliness every day.
  • Outstanding customer service, and the ability to make the customer happy and leave satisfied. Able to assist upset customers, and make it right to the best of my abilities.
  • Positive attitude the ability to adapt to the ever-changing environment
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.

Education

High School Diploma -

Riverside University High School
Milwaukee
05-2018

Skills

  • Food presentation
  • Cross-contamination prevention
  • Forecasting Skills
  • Knowledge of Finance
  • Food Safety
  • Stock Control
  • Adaptability
  • Positive Attitude
  • Restaurant Operation
  • Time Management
  • Communication Skills
  • Hard Work and Dedication
  • Leadership
  • Professional Responsibility
  • Team Working

Languages

English

Timeline

Internal Contact Center

BMO Bank
05.2023 - 06.2024

Manager/Cook Shift Leader

McDonald's Restaurant
08.2016 - 02.2023

High School Diploma -

Riverside University High School

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