Shanteria Clover
Dublin,USA
Summary
Motivated professional with a strong work ethic and adaptability. Exceptional interpersonal skills enhance collaboration and communication. Proven track record of independent work and rapid acquisition of new competencies.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Equipment Operator
Perry Ellis International, Inc.
Dublin, USA
01.2023 - 06.2025
- Monitored equipment operation to ensure compliance with safety regulations.
- Prepared sites, installed and maintained equipment for optimal performance.
- Collaborated with surveyors, engineers, and onsite personnel during construction projects.
- Transported materials and assisted in loading and unloading from trucks and trailers.
- Ensured safety protocols were followed throughout all operational processes.
Customer Service Representative
Teleperformance
Georgia, USA
07.2021 - 01.2023
- Managed incoming customer inquiries through phone, email, and chat channels.
- Provided accurate, timely information to address customer inquiries and concerns.
- Resolved customer complaints and escalated complex issues to relevant departments.
Cherry Picker Operator
Academy Sports + Outdoors
Jeffersonville, USA
07.2020 - 07.2021
- Receive and prepare orders to be picked, while maintaining items that are not in stock.
- Load and unload pallets on and off trucks.
- Maintain and keep up with stock orders.
- Receive inventory, restock and replace missing pieces from orders.
Call Center Representative
Progressive
Macon, USA
08.2018 - 08.2020
- Manage large amounts of inbound and outbound calls in a timely / sufficient manner.
- Follow communication 'scripts' when handling different topics.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Exceptional customer service, Remember Customers come first.
Equipment Operator
Best Buy
Dublin, USA
07.2016 - 08.2018
- Attached identifying tags to containers and marked them with relevant information.
- Loaded and unloaded items from machines, conveyors, and transport vehicles.
- Examined shipment contents against records, including manifests, invoices, and orders for accuracy.
- Requisitioned shipping materials and supplies to sustain inventory levels.
Education
High school diploma - GED
Oconee Fall Line Technical College
Skills
- Retail sales and merchandising
- Microsoft Excel and Word
- Warehouse management
- Customer service and support
- Data entry and administration
- Human relations and active listening
- Call center operations
- Supervisory experience
- Computer operations
Certification
- First Aid Certification
- CPR Certification
- Forklift Certified
Timeline
Equipment Operator
Perry Ellis International, Inc.
01.2023 - 06.2025
Customer Service Representative
Teleperformance
07.2021 - 01.2023
Cherry Picker Operator
Academy Sports + Outdoors
07.2020 - 07.2021
Call Center Representative
Progressive
08.2018 - 08.2020
Equipment Operator
Best Buy
07.2016 - 08.2018
High school diploma - GED
Oconee Fall Line Technical College
Personal Information
- Atlanta, GA
- Augusta, GA
- Warner Robins, GA
References
References available upon request.
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