Summary
Overview
Work History
Education
Skills
Timeline
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Shanteria Conway

Memphis,TN

Summary

Dedicated professional with extensive experience in customer service, time management, independent work, and excelling in shipping and receiving while ensuring compliance with safety standards. Proven ability to reduce product damage rates through effective problem-solving and attention to detail, enhancing customer satisfaction and operational efficiency. Reliable team player with strong communication skills.

Overview

4
4
years of professional experience

Work History

Warehouse Operator

Dollar Tree Distribution Center
11.2024 - 04.2025
  • Used forklifts and pallet jacks to relocate products.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Checked packages and merchandise for damage and notified vendors.
  • Reduced product damage rates by enforcing proper handling techniques and storage methods.
  • Collaborated with other departments to optimize warehouse space and improve overall company performance.
  • Provided excellent customer service by efficiently processing returns, exchanges, or damages according to company policies.
  • Ensured accurate order fulfillment, significantly reducing customer complaints.
  • Improved customer satisfaction, accurately fulfilling orders and managing returns.
  • Verified documentation and condition of freight to assure quality standards were achieved.

Warehouse Assistant

HINO Trucks
03.2022 - 10.2024
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
  • Maintained safe work environment, conducting routine checks and adhering to health and safety guidelines.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Enhanced team morale and cooperation through initiation of team-building activities.

Customer Service Cashier

Asian Fusion Restaurant
06.2021 - 02.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Education

Cordova High School
Cordova, TN

Skills

  • Shipping and receiving
  • Packaging and labeling
  • Forklift operation
  • Warehouse safety
  • Problem-solving
  • Attention to detail
  • Willing to learn
  • Multitasking Abilities
  • Data entry
  • Invoice verification
  • Purchase order verification
  • Reliability
  • Excellent communication
  • Problem-solving abilities
  • Time management

Timeline

Warehouse Operator

Dollar Tree Distribution Center
11.2024 - 04.2025

Warehouse Assistant

HINO Trucks
03.2022 - 10.2024

Customer Service Cashier

Asian Fusion Restaurant
06.2021 - 02.2022

Cordova High School

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Shanteria Conway