Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanteria Epps

Atlanta,GA

Summary

Dedicated professional with extensive experience in janitorial services at HireQuest Direct, excelling in restroom sanitation and chemical safety. Proven ability to maintain high cleanliness standards while demonstrating strong attention to detail and effective problem-solving skills. Committed to ensuring a safe and welcoming environment for all clients and visitors.

Overview

41
41
years of professional experience

Work History

General Cleaner

HireQuest Direct of East Point
EAST POINT, Georgia
01.2020 - Current
  • Serviced, cleaned and restocked restrooms.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Vacuumed carpets and upholstered furniture.
  • Maintained janitorial equipment in proper working order.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Sanitized frequented areas and equipment using approved supplies.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Cleaned kitchens including ovens, microwaves, refrigerators and dishwashers.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.

Serving Staff Member

Georgia world congress center
Atlanta, Georgia
03.2014 - 03.2019
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Greeted customers, provided menus, and answered questions regarding menu items.
  • Participated in team meetings discussing new menu items or changes in existing recipes and dishes.
  • Set up tables in between patrons to reduce wait times.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Collected payment from customers after meals were served.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Trash Collector

Atlanta Workforce Development Agency
Atlanta, Ga
06.2015 - 11.2018
  • Packed garbage using compactor equipment.
  • Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing.
  • Loaded refuse into compactor, ensuring that weight limits are not exceeded.
  • Dumped containers completely, left customer's location clean and free of debris, securely closed containers and prevented containers from inhibiting traffic flow.
  • Dropped off and picked up roll-off containers, verified proper tie-downs and reported on needed truck maintenance.
  • Cleaned and maintained assigned vehicle on a regular basis.

Security Officer

Sunbelt Securities
Atlanta, GA
10.1999 - 01.2004
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Identified suspicious activity to determine appropriate response.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Checked for safety hazards and took corrective action when necessary.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Responded to alarms and conducted investigations as required.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.

Dishwasher

Georgia Tech
Atlanta , GA
01.1996 - 01.2000
  • Studied methods of coworkers, successfully learning kitchen, and food service skills.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Inspected all returned dishes for cleanliness before restocking them on shelves.
  • Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
  • Maintained assigned areas to keep organized and clean by mopping floor.

Front Desk Receptionist

Georgia department of human services
Atlanta, GA
07.1984 - 12.1994
  • SERVINGVISTORS THATATTENDCONVENTION
  • Provided administrative support including photocopying, faxing, and filing.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Handled incoming and outgoing mail and packages.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Handled sensitive information in a confidential manner.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained a clean and organized reception area to uphold company image.

Education

High School - General Studies

BOOKER T WSHINGTON HIGHSCHOOL
Atlanta, GA
12.1984

Skills

  • Chemical safety
  • Janitorial equipment maintenance
  • Restroom sanitation
  • Surface cleaning
  • Waste management
  • Customer service
  • Attention to detail
  • Time management
  • Problem solving
  • Communication skills
  • Flexible schedule
  • Strong work ethic
  • Sweeping and mopping
  • Industrial cleaning
  • Supply restocking
  • Inventory management
  • Odor control methods
  • Basic landscaping
  • Trash collection
  • Safe cleaning with chemicals
  • Schedule flexibility
  • Analytical thinking
  • Reliability
  • Carpet cleaning
  • Proper chemical handling
  • Floor maintenance

Timeline

General Cleaner

HireQuest Direct of East Point
01.2020 - Current

Trash Collector

Atlanta Workforce Development Agency
06.2015 - 11.2018

Serving Staff Member

Georgia world congress center
03.2014 - 03.2019

Security Officer

Sunbelt Securities
10.1999 - 01.2004

Dishwasher

Georgia Tech
01.1996 - 01.2000

Front Desk Receptionist

Georgia department of human services
07.1984 - 12.1994

High School - General Studies

BOOKER T WSHINGTON HIGHSCHOOL

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Shanteria Epps