SHANTERIA JACKSON
Gainesville,US
Summary
I'm experienced in checking in and checking out, collecting monies, billing encounters/super bills, ICD-10 codes, clearing house for insurances, insurance verification, multitasking and phone answering. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Supervisory experience. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Self-motivated customer service specialist, bringing proven leadership, organizational and customer relations skills. Friendly Receptionist with 7-year background in medical settings. Knowledgeable about security, service and clerical requirements. Able to take on multiple simultaneous tasks with excellent time management abilities and resourceful approach. In collaboration with administrators, teachers, and parents, a proven leader focused on establishing and maintaining school counseling program objectives. Knowledgeable about the development of children and adolescents, including social, behavioral, emotional, and cognitive strategies. Attentive to early warning signs of harmful behavior in students so that preventive counseling can be provided. 2 years of Back office experience as a Medical Assistant.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Island Doctors
Gainesville, FL
11.2023 - 04.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Blood draws/finger sticks
- Administered injections/shots
Front Office Administrator
Fl cancer specialist & research institute
01.2023 - 05.2023
- Was in charge of greeting visitors and answering questions at the front desk of the front office
- My job duties were to check in pts, go over paperwork and assist with paperwork as needed, also to put their charts up
- (Temp agency/Temp job)
Unit Secretary, Labor and Delivery
Flagler Health
07.2022 - 04.2023
- OB 2 & OB 4 PRN/Weekends Only Check in Patients Check out Patients Verify Correct Patient Set up folders/Charts for mom and baby Discharge Mom and baby
Front Office Administrator/ Medical Assistant
First Coast Heart & Vascular - St Augustine
08.2021 - 09.2022
- Inbound phone calls, mail, and faxes were managed and directed appropriately by me
- Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
Patient Financial Representative
Shands Hospital
05.2021 - 08.2021
- Miscellaneous payments were posted to general ledger accounts
- In patient insurance auths
- Denials
Front Office
Precision Imaging Centers
02.2021 - 05.2021
- Provide outstanding guest service, maintaining accurate check-in/check-out procedures
- Communicating via phone, emails and ensuring internal and external call transfers
- First contact with guests, accommodation (check-in / check-out)
- Responsibility for cash balance, bank transfers and payments
- Responsible for effective managing of all sections of front desk during the shift
- Communication and recording of complaints in accordance with internal standards and policies
- Handling telephone and email communication
- Co-operation in preparing the effective work plan and training of new staff
- Make a daily revenue transaction report.
Medical Front Office Receptionist
Florida Pain Physicians
09.2020 - 02.2021
- Enhanced office efficiency by handling 100+ callers per day
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Organized paperwork such as charts and reports for office and patient needs
- Carried out front office duties utilizing data entry skills in framework of medical database
- Answered phone calls and messages for two-physicians two medical facility, scheduling appointments and handling patient inquiries
Medical Front Office
Flagler Hospital
11.2019 - 05.2020
- Questions customers and collected information to understand needs and offer solutions quickly
- Communicated successfully with customers and staff via phone, fax, email and in-person
- Collaborated with assistants and two doctors to prepare and set up rooms with adequate supplies and equipment
- Enhanced office efficiency by handling 60+ callers per day
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
- Coordinated front office duties, including customer service, patient scheduling and billing
- Maintained current and accurate medical records for over 200 patients
- Improved timely payment of bills by developing flexible payment plans for patients
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Organized paperwork such as charts and reports for office and patient needs
- Managed financial documentations such as expense reports and invoices
- Carried out front office duties utilizing data entry skills in framework of medical database
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Answered phone calls and messages for two physicians, One medical facility, scheduling appointments and handling patient inquiries
- Provide outstanding guest service, maintaining accurate check-in/check-out procedures
- First contact with guests, accommodation (check-in / check-out).
Financial Services Specialist
Aza Health
06.2019 - 09.2019
- Researched industry competitors and compiled detailed analysis data
- Negotiated with finance companies for optimal financing opportunities for clients
- Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Verified data integrity and accuracy
- Processed exchange and foreign currency
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Analyzed departmental documents for appropriate distribution and filing
- Copied, logged and scanned supporting documentation and placed all information in client files.
Customer Service Specialist
Aza Health St Augustine | Doctors, Counselors, Pharmacy
03.2016 - 09.2019
- Coordinated with coworkers and managers to resolve difficult and high-level customer issues
- Questions customers and collected information to understand needs and offer solutions quickly
- Process orders, forms, applications and requests
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
- Coordinated front office duties, including customer service, patient scheduling and billing
- Maintained current and accurate medical records for over 100+ patients
- Improved timely payment of bills by developing flexible payment plans for patients
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Organized paperwork such as charts and reports for office and patient needs
- Carried out front office duties utilizing data entry skills in framework of medical database
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Customer Service Representative Cashier
Lowe's Home Improvement
01.2014 - 03.2016
- Promoted customer loyalty by delivering exceptional service to handle questions, complaints and difficult issues
- Maintained high level of professionalism and calmness with all personnel, even in high-stress situations
- Worked effectively with fellow team members in fast-paced, dangerous and intense environments
- Maintained a positive, professional attitude during long shoots and when dealing with difficult people
- Liaising with different departments within the company
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Education
Nursing -
Daytona State College
Skills
- Customer assistance
- Cash register systems
- Loss prevention
- Cleaning and sanitizing
- Maintaining store appearance
- Multi-tasking ability
- Cash drawer management
- Medical billing code accuracy
- Data entry
- User interface understanding
- Data analysis
- First Aid/CPR
- BLS
- Document scanning
- Customer service
- Relationship development
- Communications
- Code validation skills
- Records review
- Clerical support
- Self-motivated
- Problem resolution
- Organization
- MS Office
- Medical Assistant RMA( AAH)
- Vital Signs
- Blood Draws
- Blood Pressure
- EKG
- Finger Sticks
- Nursing - Some college (No degree)
Certification
- Certified Medical Assistant, RMA(AAH)
- First Aid/CPR Certified
- BLS
Timeline
Medical Assistant
Island Doctors
11.2023 - 04.2024
Front Office Administrator
Fl cancer specialist & research institute
01.2023 - 05.2023
Unit Secretary, Labor and Delivery
Flagler Health
07.2022 - 04.2023
Front Office Administrator/ Medical Assistant
First Coast Heart & Vascular - St Augustine
08.2021 - 09.2022
Patient Financial Representative
Shands Hospital
05.2021 - 08.2021
Front Office
Precision Imaging Centers
02.2021 - 05.2021
Medical Front Office Receptionist
Florida Pain Physicians
09.2020 - 02.2021
Medical Front Office
Flagler Hospital
11.2019 - 05.2020
Financial Services Specialist
Aza Health
06.2019 - 09.2019
Customer Service Specialist
Aza Health St Augustine | Doctors, Counselors, Pharmacy
03.2016 - 09.2019
Customer Service Representative Cashier
Lowe's Home Improvement
01.2014 - 03.2016
Nursing -
Daytona State College