Shanterra Washington
Knoxville,TN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Property Manager
Hallmark Management Company
04.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Medical Records Clerk
UT Medical Center
07.2022 - 01.2024
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
Pharmacy Clerk
Belew Drug Pharmacy
02.2019 - 05.2022
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Education
High School Diploma -
South Doyle High School
Knoxville, TNSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Staff management
- Eviction procedures
- Fair housing mandates
- YARDI
- Excel
- Affordable housing
- Data Entry
Timeline
Property Manager
Hallmark Management Company
04.2024 - Current
Medical Records Clerk
UT Medical Center
07.2022 - 01.2024
Pharmacy Clerk
Belew Drug Pharmacy
02.2019 - 05.2022
High School Diploma -
South Doyle High School
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