Hi, I’m
Shanterria Tyler
Rock Hill,SC
Summary
As a Senior Operations Specialist with LPL Financial, I have extensive experience in planning, directing, and managing continuous operations across many divisions. I have expertise in ensuring effective production in conformity with quality guidelines. I implement an inventive and analytical approach to operations for continuous process improvement. My passion is empowering my team to perform at a high level, and my leadership style is rooted in providing training and direction. I am capable of seeing problems and offering solutions.
Overview
10
years of professional experience
Work History
LPL Financial
SENIOR OPERATIONS SPECIALIST
05.2022 - Current
Job overview
- Assist end-clients and internal partners through inbound and outbound phone calls, emails, faxes, and mailings.
- Proactive outreach to clients and advisors on time-sensitive activities
- Conducted surprise security audits, fraud monitoring, and operations surveillance.
- Regularly exercise excellent business judgment.
- Route inquiries through LPL channels to ensure proper processing and escalation of inquiries.
- Manage account notifications and the resolution of rejects.
LPL Financial
OPERATIONS SPECIALIST
04.2021 - 05.2022
Job overview
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into a database system.
- Tracked and analyzed reports to determine needed improvements.
- Trained and mentored four high-level employees in 2021.
REPUBLIC FINANCE
REPOSSESSION SPECIALIST
01.2020 - 09.2020
Job overview
- Entered client details and notes into the system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect the new balance.
- Align organizational resources with strategic priorities, ensuring programmatic and financial sustainability.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Serve as the primary link to the Board of Directors, providing members with advice and information related to the operations of the organization, as well as assistance in the development of policies for the organization.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- In collaboration with the program directors and advocacy staff, lead efforts for organization’s advocacy objectives.
REPUBLIC FINANCE
COLLECTIONS SPECIALIST
11.2019 - 02.2020
Job overview
- Maintained high volume of calls and met the demands of a busy and productive group.
- Researched billing errors and discrepancies to initiate corrective action.
- Analyzed customer financial records to determine an appropriate payment plan.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in the recovery of debt and meet realistic timeframes.
- Developed and documented collection procedures and policies to comply with government regulations.
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
SONIC DRIVE
GENERAL MANAGER
04.2013 - 11.2019
Job overview
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
- Reduced costs, managed delivery schedules, and performed risk analysis to improve overall profitability.
- Analyzed and reported on key performance metrics to senior management
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
SOUTH POINTE HIGH SCHOOLRock Hill
DIPLOMA from Administrative Assistance And Secretarial Science
01.2014
Skills
- Collaborative
- Logical Thinking
- Database Management
- Inquisitiveness
- Expertise in data visualization
- Excellent communication skills
Timeline
SENIOR OPERATIONS SPECIALIST
LPL Financial
05.2022 - Current
OPERATIONS SPECIALIST
LPL Financial
04.2021 - 05.2022
REPOSSESSION SPECIALIST
REPUBLIC FINANCE
01.2020 - 09.2020
COLLECTIONS SPECIALIST
REPUBLIC FINANCE
11.2019 - 02.2020
GENERAL MANAGER
SONIC DRIVE
04.2013 - 11.2019
SOUTH POINTE HIGH SCHOOL
DIPLOMA from Administrative Assistance And Secretarial Science
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