Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shanterria Tyler

Rock Hill,SC

Summary

As a Senior Operations Specialist with LPL Financial, I have extensive experience in planning, directing, and managing continuous operations across many divisions. I have expertise in ensuring effective production in conformity with quality guidelines. I implement an inventive and analytical approach to operations for continuous process improvement. My passion is empowering my team to perform at a high level, and my leadership style is rooted in providing training and direction. I am capable of seeing problems and offering solutions.

Overview

10
years of professional experience

Work History

LPL Financial

SENIOR OPERATIONS SPECIALIST
05.2022 - Current

Job overview

  • Assist end-clients and internal partners through inbound and outbound phone calls, emails, faxes, and mailings.
  • Proactive outreach to clients and advisors on time-sensitive activities
  • Conducted surprise security audits, fraud monitoring, and operations surveillance.
  • Regularly exercise excellent business judgment.
  • Route inquiries through LPL channels to ensure proper processing and escalation of inquiries.
  • Manage account notifications and the resolution of rejects.

LPL Financial

OPERATIONS SPECIALIST
04.2021 - 05.2022

Job overview

  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained database systems to track and analyze operational data.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Collected, arranged, and input information into a database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Trained and mentored four high-level employees in 2021.

REPUBLIC FINANCE

REPOSSESSION SPECIALIST
01.2020 - 09.2020

Job overview

  • Entered client details and notes into the system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect the new balance.
  • Align organizational resources with strategic priorities, ensuring programmatic and financial sustainability.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Serve as the primary link to the Board of Directors, providing members with advice and information related to the operations of the organization, as well as assistance in the development of policies for the organization.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • In collaboration with the program directors and advocacy staff, lead efforts for organization’s advocacy objectives.

REPUBLIC FINANCE

COLLECTIONS SPECIALIST
11.2019 - 02.2020

Job overview

  • Maintained high volume of calls and met the demands of a busy and productive group.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Analyzed customer financial records to determine an appropriate payment plan.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in the recovery of debt and meet realistic timeframes.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.

SONIC DRIVE

GENERAL MANAGER
04.2013 - 11.2019

Job overview

  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
  • Reduced costs, managed delivery schedules, and performed risk analysis to improve overall profitability.
  • Analyzed and reported on key performance metrics to senior management
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Education

SOUTH POINTE HIGH SCHOOL
Rock Hill

DIPLOMA from Administrative Assistance And Secretarial Science
01.2014

Skills

  • Collaborative
  • Logical Thinking
  • Database Management
  • Inquisitiveness
  • Expertise in data visualization
  • Excellent communication skills

Timeline

SENIOR OPERATIONS SPECIALIST

LPL Financial
05.2022 - Current

OPERATIONS SPECIALIST

LPL Financial
04.2021 - 05.2022

REPOSSESSION SPECIALIST

REPUBLIC FINANCE
01.2020 - 09.2020

COLLECTIONS SPECIALIST

REPUBLIC FINANCE
11.2019 - 02.2020

GENERAL MANAGER

SONIC DRIVE
04.2013 - 11.2019

SOUTH POINTE HIGH SCHOOL

DIPLOMA from Administrative Assistance And Secretarial Science
Shanterria Tyler