Shan'Terria Williams
Tallahassee,FL
Summary
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Operations Clerk
Gadsden Correctional Facility
Quincy, FL
06.2023 - Current
- Computed, recorded and proofread data or reports.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Directed clients and guests to correct departments, rooms, and staff members.
- Answered telephones, directed calls, and took messages.
- Managed incoming calls from customers regarding product inquiries and complaints.
- Assisted with answering phones, filing paperwork, entering data and monitoring inmate phone calls, and letters to support operations department.
- Delivered messages and ran errands.
Certified Phlebotomist Technician
Elegant Roses LLC
Tallahassee, FL
01.2023 - Current
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Identified patients using proper procedures prior to specimen collection.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Prepared and packaged specimens for courier transport.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Upheld donor confidentiality throughout intake and collection process.
- Verified collection orders and communicated discrepancies to nurses.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Conducted various blood tests and updated results into paper and electronic charts.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Correctional Officer
MTC Gadsden Correctional Facility
Quincy, FL
03.2022 - 06.2023
- Supervised visitation and checked visitors for proper identification and contraband.
- Diffused disruptive behavior by verbal interventions.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Communicated information regarding security, safety and operations through chain of command.
- Received and inspected mail and property from visitors on behalf of designated inmates.
- Prepared written reports concerning inmate's misconduct.
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Briefed superiors of incidents and misconduct and recommended disciplinary actions.
- Searched building and grounds, living quarters and work areas for contraband.
- Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
- Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
- Oversaw assigned court trips for jailers, maintaining security of staff and public.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Maintained clear and open communications with facility areas to support safe operations.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Conducted fire, safety and sanitation inspections.
- Instructed inmates in work assignments and explained tasks.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Cashier Supervisor
Lucky's Market
Tallahassee, FL
04.2018 - 02.2020
- Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Processed refunds and exchanges promptly according to established policies.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Counted and balanced registers.
Education
Associate of Applied Science -
Ultimate Medical Academy - Clearwater
Clearwater, FL05-2025
Associate of Science - Phlebotomy/Medical Assisting
Elegant Roses Phlebotomy
Tallahassee, FL06-2023
High School Diploma -
East Gadsden High School
Havana, FL05-2017
Skills
- Sanitation and Sterilization
- Data Entry
- Specimen Preparation
- HIPAA
- Venipuncture
- Patient Care
Timeline
Operations Clerk
Gadsden Correctional Facility
06.2023 - Current
Certified Phlebotomist Technician
Elegant Roses LLC
01.2023 - Current
Correctional Officer
MTC Gadsden Correctional Facility
03.2022 - 06.2023
Cashier Supervisor
Lucky's Market
04.2018 - 02.2020
Associate of Applied Science -
Ultimate Medical Academy - Clearwater
Associate of Science - Phlebotomy/Medical Assisting
Elegant Roses Phlebotomy
High School Diploma -
East Gadsden High School
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