Shanterrica Johnson

• Assisted patients improve social relationships and engagement.
• Assisted in the development of positive behavior supports within the classroom environment.
• Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
• Influenced patients' behavior with interaction, counseling or instruction.
• Conducted Functional Behavior Assessments to identify target behaviors and develop strategies for reduction and elimination.
• Led individual and group therapy supporting prescribed procedures.
• Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
• Ensured safety protocols were followed at all times during therapy sessions.
• Utilized Applied Behavioral Analysis principles in daily instruction activities.
• Provided direct one-on-one instruction to children with autism in a variety of settings.
• Participated in team meetings to discuss case updates and collaborate on treatment plans.
• Tracked data and monitored progress of student's goals and objectives.

• As a nanny take care of an autistic child and older child for a night shift nurse of HCA Hockley.
• Pick up from school on weekdays as well as drop off and pick up from after school activities.
• Prepare all three meals for the household.
• Clean all the rooms; including linens, every other day.
• Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
• Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
• Maintained clean and well-organized environment for clients happiness and safety.

• Company Overview: Willowbrook Mall
• Operate cash registers to open and close customer tabs.
• Follow all safety guidelines and regulations for service standards.
• Stock liquor shelves and coolers.
• Prepare garnishes for drinks.
• Clean the bar counter, wash dishes and restock glassware.
• Mix and serve alcoholic beverages based on customer requests.
• Their duties include verifying the identification and age of customers, preparing and serving alcoholic beverages, accepting payment from customers, cleaning glasses and bar utensils and balancing cash receipts to record sales.
• Willowbrook Mall

• Primary responsibilities include overseeing staff management, ensuring customer satisfaction, and maintaining top-notch food quality standards.
• The manager is in charge of hiring, training, and retaining competent employees while fostering a positive work environment.
• They are also responsible for inventory management, maintaining a clean and efficient workplace, and adhering to strict health and safety regulations.
• By setting sales goals and utilizing comprehensive business strategies, a McDonald's manager ensures the profitability and continued growth of the establishment while providing customers with a consistently enjoyable dining experience.

• As a Starbucks Barista, it's my job to always deliver the 'Starbucks Experience' which consists of 3 main duties: creating the 'third home', satisfying the customer, and following all safety priorities.
• Incorporated in pleasing the guest is making sure the guest is kept in good health with good cleaning and sanitizing routines.
• During the time of the pandemic, safety is our main and biggest priority with extra precautions and measures to stay open and running as smoothly as possible.

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• Created signs and displays to advertise store products or events.
• Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
• Utilized coffee maker, espresso machine and French press to prepare coffee.
• Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.

• As a sales consultant, I was encouraged to reach revenue goals by engaging with customers, learning and understanding the products of my department, and keeping a clean work environment.
• Operated register, handled cash and processed credit card transactions.
• Analyzed customer needs and identified solutions to meet their requirements.
• Listened to customer needs to identify and recommend best products and services.
• Reset store displays for special events and seasonal merchandise changes.

• As a team member I performed any position I was proficient in or one I wanted to get better at during a slower day.
• The first positions I learned was cashier and dining room.
• As a cashier, I was responsible for handling money, interacting with customers, grabbing small pastries and bagels, and bagging them up correctly.
• The dining room entailed me reading receipts, checking food for quality and correct assembly, and then a table screen to get the meals to the correct tables.
• I also had to refresh the lobby; stock throughout the day and vigorously clean during closing.