Open To Work
Shanterricka Hughes
Elgin,IL
Work Preference
Summary
Assisted teams in delivering exceptional customer service through effective communication. Supported management in implementing best practices to enhance operational efficiency. Contributed to cost reduction initiatives by promoting teamwork and collaboration.
Overview
14
14
years of professional experience
Work History
Emergency Room Patient Access Rep (R1RCM)
St. Joseph Hospital
09.2023 - Current
- Creating and admitting new registrations for walk-in patients in ER
- Ensuring pre-registration and registration accuracy
- Identifying insurance coverage, benefits availability, patient out-of-pocket expenses, and collecting co-insurance and co-payments.
- Interviewing, Communicating, and negotiating with patients regarding payment and payment arrangements.
- Maintaining security authorization and precertification of inpatient and outpatient services.
- Participating in departmental team building activities and in services and other miscellaneous duties as assigned by leader.
- Knowledgeable with Web- based software system such as Meditech, Phreesia, HUB, Healthcare, Teams and Outlook
- Proficiency in data entry: Typing 25 WPM.
General Manager (GM)
MV Transportation
07.2018 - 12.2022
- Employee Retention, Maintained a 75% employee turnover rate.
- Produce monthly metric forecasting (KPI'S) for revenue projections,driver cost, payroll and fleet management to ensure revenue gain
- Yearly OSHA updates on workers compensation and accident and injury prevention with a reduction rate of 25%
- Developed and implemented Action Plans that as a result increased revenue cost by 20%
- Submitted Annual budgets to Regional manager and CEO
- Approve Expenses for purchases over $1,000 using AP Software
- Performed Weekly, monthly and Yearly audits with a 99% success rate.
- Developed Action Plans (SLA) to ensure the location meets it financial, safety and operational expectations.
- Investigate Union concerns that adheres to labor board laws, Set up and settled Union Grievances with appointed union reps.
Operations Manager/Site Safety Manager
Mv Transporation
07.2015 - 07.2018
- Ensure budgetary and compliance directives were met.
- Performed safety functions for Safety department such as delivering random notifications, conducted safety meetings when safety manager and other training personnel were in the field.
- Produced monthly fuel and NTD reports using excel.
- Interviewing and recruiting new hires, approved employee separations, training, retraining, and other associated tasks
- Maintained working relationship with contract manager and personnel to allow for easier attainment of information needed for daily dispatch operations.
- Improving employee relations through support with workplace events and team building initiatives
- Reported incidents and accidents in the directive issued time frame of principle to client and Safety Team.
- Effectively managed location on days GM was out of the office.
- Maintained and updated employee contact information
- Entered future manager program instituted by Batavia General manager.
- Create productive Employee work schedules.
- Budget planning and adherence
- Reporting deadlines and efficient use of Microsoft office suite
Lead Dispatcher
MV TRANSPORTATION
02.2012 - 07.2015
- Direct Day to day route operations
- Daily communication and interaction with drivers and call center via 2-way radio.
- Managing drivers check in and out times.
- Communicating service issues to the Operations Supervisor or General Manager as appropriate
- Produced monthly fuel reports and NTD Reports using advanced Excel spreadsheet functions.
- Composed effective accounting reports summarizing data
Education
High School Diploma -
Josephinum High School
Chicago, IL06.2004
Skills
- Enhanced customer service operations, ensuring efficient resolution of inquiries
- Executed insurance verification processes to ensure accurate patient billing
- Ensured adherence to HIPAA regulations and standards for patient privacy and data security
- Facilitated patient registration processes to streamline intake procedures Assisted patients in completing necessary documentation for efficient service delivery Supported administrative staff in maintaining accurate patient records
- Facilitated patient check-in process to enhance efficiency and reduce wait times Assisted patients in completing necessary documentation and verifying insurance information Supported front desk operations by managing appointment schedules and answering inquiries
- Assisted in managing multiple tasks efficiently Organized schedules and resources to support team objectives Coordinated activities to enhance workflow and productivity
- Managed appointment scheduling processes to ensure efficient time management
- Assisted with processing student registrations and admissions inquiries Supported prospective students through application procedures Coordinated communication between departments to facilitate enrollment processes
- Facilitated effective communication through phone and email interactions Supported team members in maintaining professional correspondence Assisted in resolving inquiries promptly and courteously
- Mastered medical terminology to enhance communication within healthcare teams
- Facilitated navigation through complex healthcare systems to enhance patient access to services
- Demonstrated empathy in client interactions, fostering positive relationships
- Managed electronic medical records (EMR) systems to ensure accurate patient data management
- Executed problem-solving strategies to identify and resolve operational challenges
- Facilitated effective team collaboration to enhance project outcomes
- Executed accurate money handling procedures to ensure financial integrity
- Executed quality assurance protocols to ensure product reliability and compliance
- Cultivated and strengthened professional relationships to enhance collaboration
- Established adaptable scheduling to accommodate diverse project needs
- Processed insurance claims efficiently to support timely reimbursements for clients Assisted in resolving billing discrepancies to enhance customer satisfaction Maintained accurate records of billing transactions to ensure compliance with industry standards
- Executed eligibility determination processes to ensure compliance with regulatory standards
- Facilitated conflict resolution processes to enhance team collaboration
- Executed payment processing operations to ensure timely and accurate transactions
- Assisted patients in understanding treatment plans and medication instructions Provided educational resources to enhance patient knowledge and compliance Supported healthcare teams in delivering effective patient education initiatives
- Executed comprehensive information collection processes to support data-driven decision-making
- Oversaw registration management processes to ensure efficient participant enrollment
- Conducted comprehensive evaluations of work quality to ensure adherence to standards
- Executed system updates to enhance performance and security
- Conducted comprehensive call screenings to assess candidate qualifications
- Directed team operations to enhance collaboration and productivity
- Facilitated post-discharge care coordination to ensure seamless patient transitions
- Executed fee collection processes to ensure timely revenue generation
- Assisted in processing medical claims and billing inquiries Supported patients with billing questions and payment arrangements Collaborated with healthcare providers to ensure accurate billing practices
- Executed customer follow-up procedures to enhance client relationships
- Managed electronic health records to ensure accurate patient data management
- Executed accurate data entry processes to ensure information integrity
- Demonstrated comprehensive understanding of policy frameworks and regulations
- Conducted comprehensive intake assessments to evaluate client needs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Emergency Room Patient Access Rep (R1RCM)
St. Joseph Hospital
09.2023 - Current
General Manager (GM)
MV Transportation
07.2018 - 12.2022
Operations Manager/Site Safety Manager
Mv Transporation
07.2015 - 07.2018
Lead Dispatcher
MV TRANSPORTATION
02.2012 - 07.2015
High School Diploma -
Josephinum High School