Articulate Rise & Storyline
Hi, I’m
Shantey Brown
CEO/Instructional Designer/Facilitator
Buffalo,NY
Summary
Results-driven Learning Consultant with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
10
years of professional experience
2
Certificate
Work History
Power Performance Consulting
CEO/Instructional Designer/Facilitator
02.2022 - Current
Job overview
- Trained over 50% of participants during two Agile implementation projects.
- Maintained 100% training completion with over 90% completed within or ahead of projected timeframes.
- Designed and quality assessed over 40% of system implementation training materials.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed lesson plans, instructional materials and written practice tests for systems training courses
Highmark HealthBuffalo, NY
Training Supervisor
01.2021 - 02.2022
Job overview
- Managed new employee orientation training process for more than 80 employees each year with 90% completion rate.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated materials that had a 80% success rate in implementation.
- Assessed new employee skills and strengths to provide customized training that resulted in over 50% of them being promoted to new roles.
- Led team of training professionals that maintained a 4.0 out of 5 training satisfaction score over several training programs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Developed and executed strategies to improve training program performance.
- Collaborated with company leaders and department managers to determine training needs.
Blue Cross Blue Shield Of Western New YorkBuffalo, NY
Learning Consultant
10.2018 - 01.2021
Job overview
- Project managed yearly Medicare Open Enrollment training for over 30 employees each year with a 80% success rate.
- Used Articulate Rise and Storyline to design training for Operations employees and increase company retention and productivity rates 30%.
- Developed over 50% of staff to secure promotion opportunities after two years of hire.
- Led team of training professionals that maintained a 3.8 out of 5 training satisfaction score.
- Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
- Planned and monitored implementation of technology-based and soft skills learning programs.
- Targeted diverse learning modalities in development of new course content and training programs.
- Managed team of exempt employees in coaching, training, and performance improvement actions.
Blue Cross Blue Shield Of Western New York
Learning and Development Specialist
10.2014 - 10.2018
Job overview
- Developed and implemented successful onboarding program with a 80% success rate.
- Trained new hire staff to achieve scores of 90% and higher on assessments and phone testing.
- Assisted operations team in efforts that resulted in over 60M in recoveries each year.
- Designed lesson plans, instructional materials and written practice tests for Claims,Service and Sales training courses.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Provided coaching and mentoring to new employees.
Education
Regis University, Denver, CO
MBA from Healthcare Management
05.2011
University At Buffalo, Buffalo
Bachelor of Arts from Medical Anthropology
05.2005
Skills
- Talent Development
- Succession Planning
- Instructional Design
- Strategic Planning
- Process Improvement
- Consulting
- Continuous Improvement
- Management Team Leadership
Certification
Lean Six Sigma - Green Belt
Consulting Skills - Association for Talent Development
Software
Camtasia
Acrobat Suite
SuccessFactors LMS
Workday
Powerpoint
Word
Excel
Canva
Powtoons
Vyond
Jira
Sharepoint
Timeline
CEO/Instructional Designer/Facilitator
Power Performance Consulting
02.2022 - Current
Training Supervisor
Highmark Health
01.2021 - 02.2022
Learning Consultant
Blue Cross Blue Shield Of Western New York
10.2018 - 01.2021
Learning and Development Specialist
Blue Cross Blue Shield Of Western New York
10.2014 - 10.2018
Regis University
MBA from Healthcare Management
University At Buffalo
Bachelor of Arts from Medical Anthropology
Lean Six Sigma - Green Belt
Consulting Skills - Association for Talent Development
Volunteer
ATD Buffalo Niagara
- Served as Special Project Lead in creation and execution of first Virtual Conference in 2021 that resulted in over $11,000 in sponsorship.
- As Chapter President I was able to implement multiple improvements that led to 20% increase in membership.
- As Chapter President, I was able to add additional member benefits that resulted in 5% increase in membership dues.
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