Articulate Rise & Storyline
Hi, I’m
Shantey Brown
CEO/Instructional Designer/Facilitator
Buffalo,NY
Summary
Results-driven Learning Consultant with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
10
years of professional experience
2
Certificate
Work History
Power Performance Consulting
CEO/Instructional Designer/Facilitator
2022.02 - Current (2 years & 7 months)
Job overview
- Trained over 50% of participants during two Agile implementation projects.
- Maintained 100% training completion with over 90% completed within or ahead of projected timeframes.
- Designed and quality assessed over 40% of system implementation training materials.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed lesson plans, instructional materials and written practice tests for systems training courses
Highmark Health, Buffalo, NY
Training Supervisor
2021.01 - 2022.02 (1 year & 1 month)
Job overview
- Managed new employee orientation training process for more than 80 employees each year with 90% completion rate.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated materials that had a 80% success rate in implementation.
- Assessed new employee skills and strengths to provide customized training that resulted in over 50% of them being promoted to new roles.
- Led team of training professionals that maintained a 4.0 out of 5 training satisfaction score over several training programs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Developed and executed strategies to improve training program performance.
- Collaborated with company leaders and department managers to determine training needs.
Blue Cross Blue Shield Of Western New York, Buffalo, NY
Learning Consultant
2018.10 - 2021.01 (2 years & 3 months)
Job overview
- Project managed yearly Medicare Open Enrollment training for over 30 employees each year with a 80% success rate.
- Used Articulate Rise and Storyline to design training for Operations employees and increase company retention and productivity rates 30%.
- Developed over 50% of staff to secure promotion opportunities after two years of hire.
- Led team of training professionals that maintained a 3.8 out of 5 training satisfaction score.
- Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
- Planned and monitored implementation of technology-based and soft skills learning programs.
- Targeted diverse learning modalities in development of new course content and training programs.
- Managed team of exempt employees in coaching, training, and performance improvement actions.
Blue Cross Blue Shield Of Western New York
Learning and Development Specialist
2014.10 - 2018.10 (4 years)
Job overview
- Developed and implemented successful onboarding program with a 80% success rate.
- Trained new hire staff to achieve scores of 90% and higher on assessments and phone testing.
- Assisted operations team in efforts that resulted in over 60M in recoveries each year.
- Designed lesson plans, instructional materials and written practice tests for Claims,Service and Sales training courses.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Provided coaching and mentoring to new employees.
Education
Regis University , Denver, CO
MBA from Healthcare Management
05.2011
University At Buffalo , Buffalo
Bachelor of Arts from Medical Anthropology
05.2005
Skills
- Talent Development
- Succession Planning
- Instructional Design
- Strategic Planning
- Process Improvement
- Consulting
- Continuous Improvement
- Management Team Leadership
Certification
Lean Six Sigma - Green Belt
Consulting Skills - Association for Talent Development
Software
Camtasia
Acrobat Suite
SuccessFactors LMS
Workday
Powerpoint
Word
Excel
Canva
Powtoons
Vyond
Jira
Sharepoint
Timeline
CEO/Instructional Designer/Facilitator
Power Performance Consulting
2022.02 - Current (2 years & 7 months)
Training Supervisor
Highmark Health
2021.01 - 2022.02 (1 year & 1 month)
Learning Consultant
Blue Cross Blue Shield Of Western New York
2018.10 - 2021.01 (2 years & 3 months)
Learning and Development Specialist
Blue Cross Blue Shield Of Western New York
2014.10 - 2018.10 (4 years)
Regis University
MBA from Healthcare Management
University At Buffalo
Bachelor of Arts from Medical Anthropology
Lean Six Sigma - Green Belt
Consulting Skills - Association for Talent Development
Volunteer
ATD Buffalo Niagara
- Served as Special Project Lead in creation and execution of first Virtual Conference in 2021 that resulted in over $11,000 in sponsorship.
- As Chapter President I was able to implement multiple improvements that led to 20% increase in membership.
- As Chapter President, I was able to add additional member benefits that resulted in 5% increase in membership dues.
Similar Profiles
Landon ShawLandon Shaw
Diesel Mechanic at Power Stroke Performance SpecialtiesDiesel Mechanic at Power Stroke Performance Specialties
Molly HanusekMolly Hanusek
Special Needs Camp Counselor at Power Performance FitnessSpecial Needs Camp Counselor at Power Performance Fitness
Greg SablinGreg Sablin
Construction Supervisor at Max Power Performance Inc.Construction Supervisor at Max Power Performance Inc.