Shantez Watson

Document Management Positive Attitude Switchboard Operation Personal Initiative Automated and Manual Data Entry Statistical Analysis Word Processing Digital File Transmission Data Entry Documentation and Reporting Positive Attitude and Energetic Multi-Line Phone Systems Administrative Support Prioritization and Time Management Customer Complaint Resolution Scheduling and Calendar PROFESSIONAL SUMMARY Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Thorough Medical Office Assistant with outstanding communication and accounting skills. Exemplary understanding of medical laws and ethics. Knowledgeable in medical software applications. Compassionate, reliable and energetic. Reliable Medical Support professional with6 years of experience in medical office environment. Expertly assist with office operations and physician support by gathering patient information, referrals and phone messages. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. ACCOMPLISHMENTS Responded to over100 customer inquiries each day. Held first-point-of-contact for all internal and external communications with executive-level officers. Recognized by patients and doctors for expedient and effective service. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.

Client Services Manager providing leadership to [Job title]s and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees.

Successful customer care coordinator with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

• Microsoft Office Specialist (MOS) - Microsoft.
• Basic Life Support Certification (BLS)
• First Aid Certification
• Medical Coding and Billing