Shantha Robison
Charleston,IL
Summary
Dynamic professional with extensive experience in manufacturing and hospitality, notably at Herff Jones. Proven expertise in product assembly and machine operation, complemented by strong leadership skills. Successfully enhanced customer satisfaction and streamlined operations, while ensuring safety compliance and quality standards. Committed to fostering collaborative team environments and driving operational excellence.
Overview
10
10
years of professional experience
Work History
Manufacturer
Herff Jones
08.2021 - Current
- Operated machinery to assemble products efficiently and safely.
- Followed safety protocols to maintain a clean and organized work environment.
- Assisted in quality control checks to ensure product standards met specifications.
- Collaborated with team members to streamline workflows and improve production timelines.
Front of House Manager
Mcquarters Pub
11.2019 - 04.2021
- Led front of house operations to enhance customer satisfaction and streamline service delivery.
- Trained and mentored staff, fostering a collaborative team environment and improving service quality.
- Implemented efficient reservation systems, optimizing seating arrangements and reducing wait times.
- Developed and enforced operational standards, ensuring compliance with health and safety regulations.
Front of House Manager
Scotty's Brewhouse
11.2017 - 11.2018
- Coordinated special events, enhancing pub visibility and driving increased patron engagement.
- Oversaw inventory management, minimizing waste and ensuring adequate supply levels for daily operations.
- Conducted regular staff performance evaluations, identifying training needs to enhance team capabilities.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced dining experiences.
Assistant Store Manager
Rue21
07.2015 - 11.2017
- Assisted in managing daily store operations to enhance customer experience and drive sales.
- Trained and mentored team members on company policies, procedures, and product knowledge.
- Analyzed sales reports to identify trends and recommend strategies for inventory management.
- Implemented visual merchandising standards to improve product presentation and store aesthetics.
Education
High School Diploma -
Chrisman High School
Chrisman, ILSkills
Product assembly
Timeline
Manufacturer
Herff Jones
08.2021 - Current
Front of House Manager
Mcquarters Pub
11.2019 - 04.2021
Front of House Manager
Scotty's Brewhouse
11.2017 - 11.2018
Assistant Store Manager
Rue21
07.2015 - 11.2017
High School Diploma -
Chrisman High School