SHANTI GONZALEZ
Laredo,Texas
Summary
Dedicated professional who demonstrates strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communication skills, with strong background cultivating positive relationships and exceeding goals. Willing to take on any task and maintain full-time position that offers professional challenges while utilizing interpersonal skills.
Overview
5
5
years of professional experience
Work History
CORRECTIONAL OFFICER
THE GEO GROUP INC
07.2022 - Current
- Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband such as weapons or drugs
- Monitored inmate behavior and address disciplinary action
- Use and maintain keys, two-way radios and equipment reporting faults or issues
- Detect and remove contraband with unscheduled cell inspection
- Remain alert for signs of disorder or tension to anticipate problems and implement proactive actions.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted routine and emergency head counts.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Completed intake paperwork, fingerprints, and searches.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Responded to emergency situations and de-escalated hostile confrontations.
- Implemented effective contraband control measures by conducting thorough searches of cells, common areas, and inmate belongings on a routine basis.
- Interviewed inmates to obtain information and evidence.
- Coordinated with other law enforcement personnel to exchange information.
CASHIER SUPERVISOR
DR. IKES HOME CENTER
11.2020 - 07.2022
- Coordinated coverage to accommodate absences and facilitate timely brakes and lunches for cashiers
- Respond promptly to customer needs, including escalated complaints or refund approvals
- Recorded daily cash register transactions to reconcile and balance drawers
- Completed and supervises safe audit, cash drops, financial reporting at end of shift
- Maintained adequate supply of cash for department operations, providing cashiers with cash and coin exchanges throughout the day
- Counted tills before and after shifts and correctly handed transaction to maintain accurate drawers
- Worked flexible schedules and filled in for absent team members to cover store demands
- Managed speedy checkout operations
- Authorized special actions for returns, exchanges and refunds.
- Quickly and accurately counted drawers at start and end of each shift.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Collaborated closely with other department supervisors in cross-training initiatives designed to enhance overall store flexibility during busy periods.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained newly hired sales team in upselling techniques.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
LEGAL SECRETARY
LAW OFFICE OF MARIA ELENA MORALES
01.2019 - 01.2020
- Kept attorneys calendars current and notified professionals of upcoming events, meetings, and deadlines
- Assisted with trail preparation, organizing case documents, coordinating correspondence, and reviewing evidence
- Drafted and edited pleadings and related legal documents in support of case actions
- Organized office meetings, depositions, and client interviews
- Fostered strong client rapport, managing professional emails and phone communication
- Coordinated electronic and paper files for maximum efficiency and usability
- Organized and maintained office file system
- Calculated charges and distributed invoices to manage client billing
- Documented client interviews, hearings and depositions for evidentiary purposes
- Supported attorneys by collecting records, employment files, and medical histories
- Assisted with case management and preparation, organizing exhibits and files
- Received incoming calls and visitors.
- Organized files for court proceedings.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Filed documents with courts on behalf of attorney.
- Created, indexed, and maintained client binders.
- Scheduled all appointments, appearances and briefings.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted development and implementation of new administrative procedures.
Education
LAREDO COLLEGE
DIPLOMA -
CIGARROA HIGH SCHOOL
01.2019
Skills
- Goggle Drive
- MS Word
- Excel
- Clerical assistance
- File organization
- Relationship building
- Client correspondence
- Positive attitude
- Self motivated
- First Aid Training
- De-Escalation Techniques
- Observation
- Contraband Seizure
- File and record maintenance
- File Maintenance
- Records Maintenance
References
- Maria Elena Morales, (956)206-7700, Attorney
- David Sale, (956)242-1899, Dr. Ikes General Manager
- Cynthia Garcia, (956)718-4700, GEO Shift Supervisor, Lieutenant
- Jose Martines, (956)718-4700, Geo Assistant Shift Supervisor, Sergeant
Languages
English
Full Professional
Spanish
Full Professional
Timeline
CORRECTIONAL OFFICER
THE GEO GROUP INC
07.2022 - Current
CASHIER SUPERVISOR
DR. IKES HOME CENTER
11.2020 - 07.2022
LEGAL SECRETARY
LAW OFFICE OF MARIA ELENA MORALES
01.2019 - 01.2020
LAREDO COLLEGE
DIPLOMA -
CIGARROA HIGH SCHOOL
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