Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Shanti Johnson

Normandy,USA

Summary

Dynamic and results-driven professional with extensive experience at Elevance Health, excelling in customer service and organizational skills. Proven ability to manage complex inquiries and deliver exceptional support, ensuring high satisfaction rates. Knowledgeable in processing both phone requests and electronic requests, and is also trained in all lines of business.

Overview

11
11
years of professional experience

Work History

Prior Authorizations Representative

Elevance Health
St. Louis, MO
05.2023 - Current
  • Answer inbound calls from members and providers to assist in building prior authorizations.
  • Answer inquiries about denied cases and offer further assistance if available or provide them with next steps available.
  • Navigate through multiple sites and systems to gather the necessary information on each call.
  • Provide exceptional customer service for each caller and ensure all reasons for the call have been resolved.
  • Make outbound calls to providers offices to complete prior authorizations when needed.
  • Process incoming faxes and electronic prior authorizations in a timely manner.

Service Vehicle Technician

Abbott EMS
St. Louis, MO
10.2022 - 05.2023
  • Keep a daily list of all outbound and inbound vehicles to ensure timely and accurate preparation at the proper times.
  • Assign the proper equipment to the corresponding vehicles and log them on the sheet.
  • Assist EMTs in resolving any unforeseen issues with their equipment or vehicles in a timely manner.
  • Properly manage the time of myself and other assigned to SVT to ensure all company needs are met.
  • Take inventory of supplies on incoming vehicles and ensure they are properly restocked and tagged.

Event Planner

Awesome Dogz
Florissant, MO
01.2022 - 10.2022
  • Set up event stand upon arrival.
  • Take customers' orders and fulfill orders as needed.
  • Ring up and cash out orders via POS system.
  • Maintain inventory in store and keep items stocked.
  • Run end of day reports daily and count out profits.
  • Tear down event set up and store in a safe manner.
  • Train new hires for other locations as needed.

Delivery Support Professional

WEMA Logistics LLC
St. Louis, MO
09.2021 - 04.2022
  • Sign into and stay logged into all metrics tracking systems while operating company vehicles.
  • Perform daily inspections of company vehicles.
  • Operate company vehicle to complete daily deliveries assigned.
  • Obey all traffic laws and regulations in accordance with state guidelines.
  • Treat all customers and their property with professionalism and respect.
  • Support other delivery drivers when needed by the company.
  • Self manage time and package order to ensure timely delivery of all packages.

Delivery Route Driver

Next Jeneration Logistics
Hazelwood, MO
08.2020 - 09.2021
  • Sign into and stay logged into all metrics tracking systems while operating company vehicles.
  • Operate company vehicle to complete daily deliveries assigned.
  • Obey all traffic laws and regulations in accordance with state guidelines.
  • Treat all customers and their property with professionalism and respect.
  • Support other delivery drivers when needed by the company.
  • Self-managed time and package order to ensure timely delivery of all packages.

Assembly Line Worker

Procter & Gamble
St. Louis, MO
03.2020 - 08.2020
  • Utilized hydraulic jack to unbox and feed bottles into bottle hopper.
  • Unloaded boxes from freight truck with use of conveyor belt.
  • Multi tasked in order to box product via three belt conveyor system.
  • Maintained use of proper PPE while on site.

Key Holder/Sales Lead

Metro by T-Mobile
Wentzville, MO
10.2018 - 10.2019
  • Engaged customers to initiate service sales as well as product upgrades.
  • Maintained the aesthetic pleasantries of the establishment.
  • Received orders of devices and accessories.
  • Made daily bank deposits of nightly profits.
  • Opened the store and prepare RTPOS register for daily use.
  • Closed out till and create deposits for the following days transaction before securing the store.

Phone Support Professional

Convergys
Hazelwood, MO
10.2016 - 09.2018
  • Utilized multiple systems via a multi window computer system to resolve member issues.
  • Assist members in determining benefit and eligibility coverage.
  • Provided floor support for fellow CSPs during times of low call volume.

Crew Trainer

Raising Cane's
Chesterfield, MO
12.2014 - 10.2016
  • Trained new employees in the procedures and guidelines of company policy.
  • Assisted in taking orders and processing customer's payments.
  • Provided friendly and informative customer service to ensure an enjoyable experience.

Education

GED -

Missouri Board of Education
Jefferson City, MO
08.2010

Skills

  • Organizational skills
  • Customer Service
  • Multi-line Phone Systems
  • Exceptional Customer Service skills
  • Management/Team Lead experience

Affiliations

  • Currently in college to earn a CPhT degree to further understand the specific types of medications and the mechanisms of action, contraindications, side effects and treatable diagnoses. This will assist in being knowledgeable on the decision making processes of prior authorization request and be able to further explain rationales for denials.

Timeline

Prior Authorizations Representative

Elevance Health
05.2023 - Current

Service Vehicle Technician

Abbott EMS
10.2022 - 05.2023

Event Planner

Awesome Dogz
01.2022 - 10.2022

Delivery Support Professional

WEMA Logistics LLC
09.2021 - 04.2022

Delivery Route Driver

Next Jeneration Logistics
08.2020 - 09.2021

Assembly Line Worker

Procter & Gamble
03.2020 - 08.2020

Key Holder/Sales Lead

Metro by T-Mobile
10.2018 - 10.2019

Phone Support Professional

Convergys
10.2016 - 09.2018

Crew Trainer

Raising Cane's
12.2014 - 10.2016

GED -

Missouri Board of Education

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