Shanti Persaud
West Hempstead,NY
Summary
Import documentation and customs compliance specialist with experience in tariff classification and shipment coordination at Pegasus Shipping. Manage import workflows to support accurate filings and on-time movement of goods. Identify discrepancies, resolve issues quickly, and maintain strict attention to regulatory requirements.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Import Specialist
PEGASUS SHIPPING
NY
01.2025 - Current
- Manage large import steel account for European client. Corresponding with client with tariff changes, clearing approx. 200 containers per month, coordinating with US Customs exam, paying charges on behalf of client and getting releases for fast trucking pick up. Billing client in OneView system.
- Managed import documentation for Pegasus Shipping cargo entries and customs filings.
- Reviewed invoices, bills of lading, and packing lists for import accuracy.
- Communicated with customs officials to resolve import holds and clearance requests.
- Prepared shipping records, manifests, and entry summaries for Pegasus Shipping clients.
- Monitored tariff codes and trade rules for compliant import processing.
- Supported customer updates on cargo status, delays, and documentation needs.
- Maintained thorough import records for full compliance with customs standards.
Procurement Logistics Manager
FREIGHT N CARGO LOGISTICS INC
Westbury, NY
01.2022 - 01.2025
- Manage supply chain management activities and lead special projects for suppliers, product development, and product/process areas as assigned. Demonstrate process and situational expertise in core commercial and supply chain management tasks
- Supplier relationship and performance management (Communication, Tracking, Delivery)
- Establish and maintain viable relationship with suppliers based on mutual trust, respect, and fair treatment
- Responsible for the general management of the business: tracked financial performance (updating system logs upon the completion of deliveries and utilizing QuickBooks to ensure accurate recordkeeping), pursued business development opportunities, and oversaw client relations.
- Supervised the dispatching process; optimized driver routes to allow for efficient pickups/deliveries and confirmed that drivers had the requisite paperwork for pickup and deliveries.
- Dispatched emergency/unscheduled pickups and deliveries for various hospitals/medical facilities (primarily consisting of medical blood samples and related high priority equipment).
- Managed procurement schedules for freight and cargo logistics operations.
- Negotiated carrier rates and service terms with transportation vendors.
- Coordinated inbound and outbound shipment planning across logistics teams.
- Reviewed purchase requests and approved supply orders for operations support.
- Monitored vendor performance and resolved delivery and service issues.
- Maintained cargo documentation and shipping records for compliance checks.
- Improved procurement workflows for Freight N Cargo Logistics Inc operations.
- Maintained records of purchases made including invoices, contracts and other documentation as required.
- Organized the transportation of goods from one place to another in an efficient and cost-effective manner.
- Ensured timely delivery of goods through effective coordination of shipments between vendors, customers and carriers.
- Worked collaboratively with customers and staff at various levels.
- Maintained high standards of internal and external customer service.
- Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
Client Representative
METRO CUSTOMS BROKERAGE
Garden City, NY
01.2020 - 01.2022
- Managed International trade operations with sharp attention to compliance with governmental rules and regulations. Handled the logistics shipments and deliveries to amazon and 3PL facilities
- Maintained and accurate inventory record keeping at the warehouse
- Record keeping updating all business licenses and insurance
- Monitored departure and arrival of all incoming Air, Ocean, Rail and Trucking
- Timely response on emails from customers, suppliers and carriers
- Reviewed the accuracy of documents to expedite the compliance process
- Coordinating and payment of any demurrage fees if applicable on behalf of client
- Knowledge of FDA regulations and all licenses for products and monitored for customs release
- Prepared customs documents for shipment clearance and border compliance.
- Reviewed commercial invoices, packing slips, and bills of lading for accuracy.
- Coordinated with brokers, carriers, and border agencies on shipment status.
- Explained tariff codes, duties, and import requirements to brokerage clients.
- Updated client files and shipment records in brokerage tracking systems.
- Supported Metro Customs Brokerage clients with clear, timely service communication.
- Participated in team meetings to discuss strategies for improving customer experience.
- Maintained accurate records of customer interactions and transactions.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Provided customer service and support to clients via phone and email.
- Participated in team meetings related to customer service initiatives.
Operations Manager
FREIGHT N CARGO BROKERAGE
East Meadow, NY
01.2011 - 01.2020
- Served as the primary Customs Entry Writer/Import Coordinator; also trained staff in customs brokerage entry writing.
- Maintained daily operations of New York and Los Angeles warehouse facilities.
- Handled Amazon appointments on behalf of clients for shipments and urgent deliveries to 3PL and other warehouse facilities.
- Coordinated with trucking for container port pickup and returns/LTL.
- Cleared goods through customs to ensure delivery to their intended final destinations.
- Reviewed and monitored all customs rejections, requests for information, and other correspondence.
- Prepared customs documentation to ensure that shipments met all applicable laws, facilitating the import and export of goods.
- Issued work instructions to team members to provide for timely and orderly file flow (including customs release, billing, and trucking deliveries).
- Monitored problem files and implemented corrective action when needed.
- Managed freight brokerage operations for cargo shipments and carrier coordination.
- Oversaw dispatch workflows for inbound and outbound freight loads.
- Coordinated with shippers, carriers, and customers on shipment requirements.
- Reviewed transport documents, rate confirmations, and cargo records.
- Monitored shipment status and resolved routing and delivery issues.
- Trained staff on operational processes and customer communication.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Oversaw financial management, budget management, accounting and payroll activities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Branch Executive Assistant
GALLAGHER BASSET INC.
Melville, NY
01.2000 - 01.2002
- Managed with communications between executives, partners, employees, and clients on behalf of the Branch Manager; coordinated emails and memos, scheduled meetings, took meeting minutes, and prepared reports.
- Arranged travel (including flight, hotel, and ground transportation) for senior management.
- Collaborated with the Accounts Receivable and Accounts Payable departments to administer company credit and purchasing programs.
- Assisted the Human Resources department in processing candidate resumes.
- Processed auto insurance claims for the Diocese of Rockville Centre.
- Aided sales floor personnel in completing credit sales and keeping stock room inventories updated.
- Procured office supplies and necessary equipment.
- Supported Gallagher Bassett claims leadership with executive calendar management and scheduling.
- Coordinated confidential correspondence for senior leaders across insurance claims operations.
- Prepared meeting materials for executive reviews, presentations, and leadership briefings.
- Arranged domestic travel and itineraries for Gallagher Bassett executives.
- Organized sensitive files, records, and documents for executive office needs.
- Assisted leadership with expense reports, vendor communication, and office coordination.
- Maintained confidential records and files related to executive operations.
- Monitored incoming emails and responded accordingly in a timely manner.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Managed daily invoices, reports and proposals.
Education
Business Associates Degree -
Herzing Career College
Winnipeg, Manitoba, Canada01.1995
Nursing Assistant -
Fred Douglas Nursing Home - Home Health Care
Winnipeg, Manitoba, Canada01.1991
Nursing Assistant -
Seven Oaks General Hospital - Nursing Assistant
Winnipeg, Manitoba, Canada01.1991
Skills
- Inventory Management
- Customs entry filing
- Tariff classification
- Import compliance
- Trade documentation
- Customs brokerage software
- Shipment coordination
- Freight logistics
- Vendor relations
- Inventory tracking
- Record management
- Attention to detail
- Problem solving
- Clear communication
- Time management
- Customer service
- Freight forwarding
- Transportation planning
- Logistics management
- Cost analysis
- International trade regulations
- Customs compliance
- HS classification
- Warehouse operations
- Customs brokerage
- Import documentation
- Shipping coordination
- Supply chain coordination
- Negotiation techniques
- Tariff coding system
- Critical thinking
- Import management
- Professionalism
- Supply chain management
- Shipment tracking
- Inventory control
- Shipment management
- Stock Control
- Supply Chain Operations
- Equipment & Supply Receiving
- Warehouse Coordination
- Medical & Emergency Deliveries
- QuickBooks (AR, AP)
- MS Excel
- MS Word
- Accurate Recordkeeping
- Documentation
- Compliance with company policies
- Attention to Detail
- Time Management
- Multitasking
- Customs Brokerage
- Compliance with CBP regulations
- Compliance with FDA regulations
Certification
- Customs Broker Fundamentals
- Brokerage Classification
- Customs Import Documents
- Import Compliance I
- Business Associates
- Nursing Assistant
Training
- LinkedIn Learning, Business Etiquette
- LinkedIn Learning, Writing Customer Service Emails
Timeline
Import Specialist
PEGASUS SHIPPING
01.2025 - Current
Procurement Logistics Manager
FREIGHT N CARGO LOGISTICS INC
01.2022 - 01.2025
Client Representative
METRO CUSTOMS BROKERAGE
01.2020 - 01.2022
Operations Manager
FREIGHT N CARGO BROKERAGE
01.2011 - 01.2020
Branch Executive Assistant
GALLAGHER BASSET INC.
01.2000 - 01.2002
Business Associates Degree -
Herzing Career College
Nursing Assistant -
Fred Douglas Nursing Home - Home Health Care
Nursing Assistant -
Seven Oaks General Hospital - Nursing Assistant