Shanti Seidel Molina
Repair Technician, Sales Representative
Jessup,MD
Summary
Hardworking employee enthusiastic about learning and passionate about problem solving. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and creative direction.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Repair Technician, Sales Representative
Gailes' Violin Shop
College Park, MD
06.2022 - Current
- Meet with dozens of existing customers and prospects to discuss business needs and recommend optimal solutions.
- Develop and deliver engaging sales presentations to convey instrument benefits.
- Attend advanced training sessions and conferences to increase product knowledge and productivity.
- Determine problem areas and resolved issues related to profitability and business objective achievement.
- Conduct diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
Private Music Teacher
Self Employed
, MD
01.2007 - Current
- Conduct ensemble rehearsals
- Compose arrangements for students' ensemble
- Create tailored material for practice and performance
- Teach Music Appreciation, Musicianship, Ear Training, Music Theory
- Guide students in creating instruments made out of recycled materials
- Coach students in basic instrument care and repair
- Facilitate donation of instruments for student repair and usage
Director of Customer Experience
DirectPay Express
03.2018 - 06.2019
- Direct and drive user stories
- Oversee bilingual app and web copy
- Drive sprint planning with CX tech teams (Scrumwise, Asana)
- Establish and develop new customer service platform
- Supervise mobile app design, development, and user interface
- Design and execute websites for different branches of the company
- Produce and design original logos and artwork for promotional material
- Facilitate QA testing plans
- Support business development and research
Program Manager for Customer Experience
DirectPay Express
08.2017 - 03.2018
- Manage web and app English-Spanish language localization
- Create and enhance mobile and web onboarding process
- Develop detailed QA testing plans
- Research banking and payments market trends
- Support product and business development with UX and UI improvements
Music, Spanish, and Art Teacher
George E. Peters School
Hyattsville, MD
09.2012 - 07.2013
- Teach Music, Spanish and Art to 120 students from Kindergarten through 8th grade
- Inspire students and assist in developing creativity and self-expression through various art forms and media.
- Coordinate with classroom teachers to correlate art activities with classroom curriculum.
- Guide students to develop and hone creative processes and problem-solving skills.
- Maintain student attendance, grades and other required records using Renweb
- Achieve student participation through relevant and real-life experiences to maintain student interest and stimulate student creativity.
- Assist students in finding inspiration for art and music through emotion, other media and history.
Education
Master of Music - Music Performance
Central Michigan University
Mount Pleasant, MI 08.2015 - 05.2017
Bachelor of Music - Music Performance
Washington Adventist University
Takoma Park, MD 08.2013 - 05.2015
Bachelor of Music Education - Music Education
Washington Adventist University
Takoma Park, MD 08.2007 - 04.2012
Skills
Client Service
Staff education and training
UX Design
Problem-Solving
Attention to Detail
Web Design
Creative team leadership
Timeline
Repair Technician, Sales Representative
Gailes' Violin Shop
06.2022 - Current
Director of Customer Experience
DirectPay Express
03.2018 - 06.2019
Program Manager for Customer Experience
DirectPay Express
08.2017 - 03.2018
Master of Music - Music Performance
Central Michigan University
08.2015 - 05.2017
Bachelor of Music - Music Performance
Washington Adventist University
08.2013 - 05.2015
Music, Spanish, and Art Teacher
George E. Peters School
09.2012 - 07.2013
Bachelor of Music Education - Music Education
Washington Adventist University
08.2007 - 04.2012
Private Music Teacher
Self Employed
01.2007 - Current