Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANTIA ADAMS

SALEM,OR

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

19
19
years of professional experience

Work History

Receptionist

Oregon Plastic Surgeons
12.2021 - Current
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Submitted prior authorizations for upcoming surgeries
  • Requested referrals
  • Posted daily payments to patients accounts
  • Assisted office manager with billing/coding issues

Front Office Receptionist

Retina Consultants
05.2017 - 12.2021
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Maintained doctors schedules/scheduled same day surgeries
  • Called new patient referrals
  • Collected copays
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Medical Records

Eye Care Physician & Surgeons
05.2012 - 05.2017
  • Answer multi line office phones
  • File and maintain patients charts
  • Mail & Fax Medical Records
  • Fax prescription refills
  • Maintained accurate documentation of assessments, interventions, and evaluations using electronic medical records systems.
  • Updated medical records in EMR system and double-checked data for accuracy.
  • Enhanced patient care by maintaining thorough and accurate medical records for all patients.
  • Received and processed medical records requests.

Office Assistant

Christian Center of Salem
06.2010 - 05.2012
  • Answer multi line office phones and transfer to staff
  • Greet visitors
  • Take out and pick up mail
  • Maintain church files
  • Maintain membership information in a database
  • Order office supplies
  • Maintain church calendar
  • Prepare bulletins for Sunday mornings
  • Assist Pastoral Staff in any other assignments

Office Specialist 2

Oregon Liquor Control Commission
09.2007 - 09.2008
  • Maintain statistical data including input, queries, and reports
  • Create and update information on databases including weekend observations, activity logs, radio logs, ID checking classes, inspector statistics, and minor decoy operations
  • Conduct arrest record checks through Law Enforcement Data Systems (Oregon State Police), Department of Motor Vehicles (DMV), National Crime Information System (NCIC), and Portland Police Data Systems (PPDS), along with individual Oregon law enforcement agencies on applicants for liquor licenses, services permits, minor decoy applicants and unlicensed liquor activity suspects
  • Responsible for maintaining the confidentiality of arrest records as required by law
  • Uses word processing software on a personal computer, type correspondence and other documents as assigned
  • Examples include form letters, intake/compliance reports, agendas, interoffice memos, and various other regulatory forms
  • Types intake reports, special reports, observation reports, arrest reports and notice of violation report as assigned
  • For compliance complaints, determines when there is a potential violation of the liquor laws and if the incident needs further investigation by an inspector
  • Maintain an efficient record-keeping system which allows information or evidence to be provided in an orderly manner

Administrative Specialist 1

Oregon Liquor Control Commission
01.2007 - 09.2007
  • Answer telephone including complaint intake and explanation of applicable rules and statues
  • Assisting the public with applications
  • Maintain statistical data including input, queries, and reports
  • Operate general office equipment
  • Process and sort incoming mail, packages, and shuttle deliveries
  • Receive, record, and deposit payments for fines, renewals, and temporary sales licenses

Receptionist/secretary

Christian Center of Salem
06.2005 - 06.2006
  • Answered multi-line telephone system
  • Prepared outgoing correspondence
  • Operated office equipment including copiers, printers, and Pitney-Bowes
  • Greeted public
  • Opened and distributed mail to staff; performed outgoing mail services including printing labels

Education

Diploma -

Chemeketa Community College
Salem, OR
06.2010

Some College (No Degree) -

Northwest University
Kirkland, WA

Diploma -

West Salem High School
Salem, OR
06.2006

Skills

Organization skills

Time Management

Data Entry

Administrative Support

Timeline

Receptionist

Oregon Plastic Surgeons
12.2021 - Current

Front Office Receptionist

Retina Consultants
05.2017 - 12.2021

Medical Records

Eye Care Physician & Surgeons
05.2012 - 05.2017

Office Assistant

Christian Center of Salem
06.2010 - 05.2012

Office Specialist 2

Oregon Liquor Control Commission
09.2007 - 09.2008

Administrative Specialist 1

Oregon Liquor Control Commission
01.2007 - 09.2007

Receptionist/secretary

Christian Center of Salem
06.2005 - 06.2006

Diploma -

West Salem High School

Diploma -

Chemeketa Community College

Some College (No Degree) -

Northwest University

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SHANTIA ADAMS