Shantia Austin Armstrong
Dayton,OH
Overview
13
13
years of professional experience
Work History
Machine Operator
Angstrom Fiber
04.2023 - Current
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in regular meetings with team members to discuss production updates.
- Inspected final products to assess compliance with quality standards and established tolerances.
Customer Service Representative
InfoCision
01.2019 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Manager
Dollar General
10.2016 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Packer
P&G
05.2013 - 09.2016
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Completed daily orders with expert picking and packing of shipments.
Sales Associate
Dollar General
10.2010 - 04.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Wayne High School
Huber Heights, Ohio01.2009
Timeline
Machine Operator
Angstrom Fiber
04.2023 - Current
Customer Service Representative
InfoCision
01.2019 - 03.2023
Manager
Dollar General
10.2016 - 12.2018
Packer
P&G
05.2013 - 09.2016
Sales Associate
Dollar General
10.2010 - 04.2013
High School Diploma -
Wayne High School
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