Shantia M Holland
Washington,DC
Summary
Dedicated and compassionate healthcare professional with over 10 years of experience providing exceptional administrative and clinical support in fast-paced medical environments. Proven track record in managing front office operations, patient scheduling, registration, insurance verification, and medical documentation. Adept at streamlining workflows, training new staff, and maintaining compliance with HIPAA standards. Committed to delivering a smooth, patient-centered experience, with efficiency and empathy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Surgical Technician
MedStar Washington Hospital Center Emergency Room
Washington, DC
10.2024 - Current
- Ensured proper specimen collection in accordance with hospital protocols.
- Prepared operating room with required instruments and supplies for procedures.
- Followed guidelines for protective clothing usage in operating room environment.
- Supported surgeons during procedures by passing instruments and materials.
Medical Assistant
Medstar Washington Hospital Center
Washington, DC
05.2017 - 10.2024
- Managed front desk operations, including patient scheduling, insurance verification, and copay collection.
- Conducted preliminary physical tests to document results in patient history summaries.
- Engaged patients through interviews to collect medical histories, chief complaints, and vital signs.
- Coordinated prior authorizations and surgical scheduling to facilitate timely procedures.
- Maintained inventory and procured medical and office supplies efficiently.
- Served as point of contact for external funding agencies and community resources.
- Trained and onboarded new staff in administrative workflows and EMR systems.
- Relayed critical patient information between staff and physicians to enhance care coordination.
Home Health Aide
Health Management Inc
Washington, DC
10.2013 - 05.2017
- Delivered compassionate, personalized care and support to clients in home settings.
- Assisted patients with activities of daily living, including bathing, dressing, grooming, and mobility.
- Maintained accurate documentation of client progress for supervising nurses.
Education
High School Diploma -
Suitland Senior High School
District Heights, MD05-2003
Skills
- Patient registration and scheduling
- Medical office operations
- Insurance verification and authorization
- EMR/EHR documentation
- Staff training and coordination
- HIPAA compliance
- Multi-line phone systems
- Interpersonal communication skills
Certification
- Certified Clinical Medical Assistant (CCMA)
- Certified EKG Technician (CET)
- Phlebotomy Technician (CPT)
- Certified Medical Administrative Assistant (CMAA)
Accomplishments
- Surgical Technician Apprentice Program
References
References available upon request.
Timeline
Surgical Technician
MedStar Washington Hospital Center Emergency Room
10.2024 - Current
Medical Assistant
Medstar Washington Hospital Center
05.2017 - 10.2024
Home Health Aide
Health Management Inc
10.2013 - 05.2017
High School Diploma -
Suitland Senior High School