Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantia Lewis

Tallahassee,FL

Summary

Proven leader with extensive experience as a Store Manager at AMIFoodmart, adept in inventory management and customer service excellence. Spearheaded initiatives that significantly increased store profitability through strategic inventory control and team coaching. Excels in fostering team collaboration and efficiency, with a talent for training and mentoring. Demonstrates outstanding communication and problem-solving skills, ensuring high levels of customer satisfaction and operational success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

6
6
years of professional experience

Work History

Store Manager

AMIFoodmart
08.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Store Manager

Express Lane
04.2019 - 12.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Department Manager

Walmart
10.2018 - 01.2019
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.

Education

High School Diploma -

Amos P. Godby High School
Tallahassee, FL
05.2009

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Outstanding communication skills
  • Inventory Management
  • Team leadership and coaching
  • Employee Training

Timeline

Store Manager

AMIFoodmart
08.2022 - Current

Store Manager

Express Lane
04.2019 - 12.2021

Department Manager

Walmart
10.2018 - 01.2019

High School Diploma -

Amos P. Godby High School
Shantia Lewis