Summary
Overview
Work History
Skills
Timeline
Generic

Shantiel McKeithan

Summary

Dependable and organized Service Coordinator with 2+ years of experience supporting clients of fire and security programs. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment. Skilled at not only facing, but solving challenges with consistent positive results.

Overview

8
8
years of professional experience

Work History

Service Coordinator Receptionist

Evergreen Fire and Security
Tacoma, WA
06.2020 - Current
  • Served as first point of contact for business partners and customers, averaging 30+ interactions per day
  • Developed personal relationships with Deputy Fire Marshals and customers to gain and retain trust
  • Undertook role as assistant to service manager, to ensure healthy and inviting work space for technicians and other administrative staff
  • Managed administrative tasks required for executing quality service and customer retention
  • Provided prompt customer support with professional, friendly, and patient attitude
  • Listen, diagnosed, and resolved technical issues guiding users through step by step solutions
  • Managed calendars for 5+ person team ensuring accuracy and avoiding scheduling conflicts
  • Forecasted and purchased office administrative resources keeping supplies fully stocked at 100 at all time

File Clerk 1 & 2 Receptionist

Montgomery Purdue Blankinship, & Austin PLLC
Seattle , Washington
09.2015 - 01.2020
  • Maintained and update filing system
  • Generated safe and healthy work environment
  • Familiar at being discreet with personal information of clients
  • Worked under strict deadlines and responds to service requests
  • Welcomed visitors in friendly manners while handling incoming calls
  • Coordinated scheduling of conferences
  • Retrieved and distributes mail to appropriate employees
  • Prepare calendars, maintains inventory of supplies, and organizes office equipment

Sales Floor, Cashier, Guest Service, Operator

Target
Tacoma, Washington
10.2014 - 09.2015
  • Direct service inquires and complaints off sales floor and directed them to appropriate department
  • Provide friendly and professional customer interactions at all times
  • Rang up customer purchases and arranged for door-to-car assistance as needed
  • Enthusiastically conversed with customers about purchases, needs, and available products
  • Assist management for promotions by rearranging stock, adding signage, and rearranging merchandise
  • Effectively market credit and debit card accounts
  • Develop and maintain positive relationships with customers

Skills

  • Intermediate skill – Vista
  • Intermediate skill – Field Connect
  • Group facilitation, conflict resolution, and mentorship
  • Clerical organization and management
  • Community outreach and activity coordination
  • Customer Retention Strategies
  • Business Correspondence

Timeline

Service Coordinator Receptionist

Evergreen Fire and Security
06.2020 - Current

File Clerk 1 & 2 Receptionist

Montgomery Purdue Blankinship, & Austin PLLC
09.2015 - 01.2020

Sales Floor, Cashier, Guest Service, Operator

Target
10.2014 - 09.2015

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Shantiel McKeithan