Shantiera Wise

Lead Sales Associate

Dollar General

05.2021 - Current

Handled cash register operations and customer transactions to process payments.
Resolved customer issues promptly, ensuring satisfaction and loyalty.
Processed and stocked merchandise in accordance with store standards.
Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Performed inventory control procedures to manage stock.
Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Managed inventory effectively, minimizing stock-outs and overstock situations.
Delivered excellent customer service for repeat business and referrals.
Trained new sales associates to ensure consistent performance across the team.
Developed and maintained knowledge of current sales and promotions.
Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
Used POS system to process sales, returns, online orders, and gift card activations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Trained new employees on customer service, money handling and organizing strategies.
Built relationships with customers and community to promote long term business growth.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Informed customers of promotions to increase sales productivity and volume.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Maintained current knowledge of evolving changes in marketplace.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.