Shantierra Hall
Tampa,FL
Summary
Diligent Customer Service Team Leader skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
10
10
years of professional experience
Work History
Customer Service Team Leader
Company At Works LLC
01.2014 - Current
- Championed a culture of teamwork and collaboration within the department, resulting in higher employee morale.
- Facilitated regular team meetings to discuss progress, challenges, and areas for improvement.
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
- Continuously sought opportunities for personal growth as well as professional development opportunities for the entire team.
- Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
- Streamlined team processes for increased efficiency and productivity.
- Contributed to the development of policies and procedures that enhanced the overall customer experience.
Education
High School Diploma -
Gary Adult Center
Tampa, FL02.2011
Skills
- Customer service excellence
- Complaint resolution
- Call center experience
- Team Management
Timeline
Customer Service Team Leader
Company At Works LLC
01.2014 - Current
High School Diploma -
Gary Adult Center
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