Shantijah A White-Harrell
Chesapeake,VA
Summary
Seeking a challenging opportunity where I will be able to utilize my strong organization skills and ability to work well with people, which will allow me to grow personally and professionally. I am self - motivated and able to work both independently and as a collaborative team member. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
4
4
years of professional experience
Work History
ED Patient Access Rep 1
Sentara Norfolk General Hospital
Norfolk, Vir
08.2023 - 05.2024
- Answered phones promptly in a professional manner.
- Facilitated communication between patients, staff members, and third party payers.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Verifying the patient identity and selecting the correct patient record.
- Reviewing schedules and physician orders to register the patient for the appropriate service.
- Scanning important documents such as insurance cards, ID's, Living Wills, and POAs.
- Verifying and entering the patients demographics and insurance information in the electronic health records.
- Explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely.
- Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time.
- Respond to customer inquires via phone and email.
- Resolve customer complaints and issues in a timely manner.
- Communicate effectively and professionally with patients, teammates, healthcare professionals, and patients at all times.
PCA
Hand N Heart
Virginia Beach , Vir
03.2021 - 06.2023
- Accompanied clients to doctor's appointments and outings when necessary.
- Maintained accurate records of client care services provided on a daily basis.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Provided emotional support to patients and families during difficult times.
- Answered questions from family members regarding patient's condition or care plan.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Restocked unit frequently with necessary medical supplies.
Data Entry/Registration Renewal Processor
Avis Budget Group
Virginia B, Virginia
03.2021 - 06.2023
- Computer literacy, including familiarly with common word processing, spreadsheet, database, and basic accounting software.
- Accurate and efficient typing skills for data entry, taking minutes and dictations, answering emails, and typing letters, and other documents.
- Familiarity with common office processes, including filing, handling mail, and directing telephone calls.
- Manage data spreadsheet reports.
- Attention and detail to ensure all tasks are completed to a high standard.
- Organization and ability to multitask for filing and completing several clerical and administrative tasks at once.
- Verified client information by analyzing exiting evidence on file.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Received and reviewed incoming documents and materials.
- Collaborated with and facilitated communications between agents to obtain plates, decals, and registration copies from each other.
Cook
Accordius Health at Riverpoint
Virginia Beach, Virginia
01.2020 - 02.2022
- Preparing meals, snacks, and beverages following specific procedures.
- Serving meals, ensuring food safety and hygiene procedures are always followed.
- Taking inventory of kitchen supplies and food items.
- Staying current on the individual procedures and protocols and their facilities, including state- specific rules and regulations.
- Assisting with educational programs on nutrition.
- Setting up and taking down dining areas and assisting with kitchen maintenance and general cleaning.
- Resolved customer complaints regarding food quality or services provided.
- Inspected kitchens for sanitary conditions before the start of each shift.
Education
Personal Care Aid -
Hand N Heart
Virginia Beach, VA03-2022
High School Diploma -
Western Branch High School
Chesapeake, VA01-2020
Skills
- Financial Procedures Adherence
- Pre-Admission Requests
- Quality Assurance
- Training Coordination
- Multitasking and Organization
- Registration and Admissions
- Customer Interaction
- Analyzing Information
- Microsoft Office
- Reading Comprehension
- Updating Processes
- Data entry Documentation
- Customer Service
- 30 WPM
Timeline
ED Patient Access Rep 1
Sentara Norfolk General Hospital
08.2023 - 05.2024
PCA
Hand N Heart
03.2021 - 06.2023
Data Entry/Registration Renewal Processor
Avis Budget Group
03.2021 - 06.2023
Cook
Accordius Health at Riverpoint
01.2020 - 02.2022
Personal Care Aid -
Hand N Heart
High School Diploma -
Western Branch High School
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