Shantinelle Jackson

• Provided excellent customer service by responding promptly to customer inquiries and complaints.
• Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
• Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.

• Performed daily assessments of client behavior changes or physical health status.
• Coordinated transportation for residents to medical appointments or other activities outside the group home setting.
• Developed, implemented, and monitored individual service plans to ensure that the clients received quality care.

In essence, a group home manager acts as a leader, caregiver, and administrator, ensuring the smooth operation of the group home and the well-being of its residents

• Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
• Developed plans for respite care when needed based on availability of family members or other caregivers.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.

• Assisted customers with locating merchandise within the store.
• Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
• Informed customers about product pricing and answered questions regarding products and services available in the store.