Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager
Shantiqua Allen

Shantiqua Allen

Saginaw,MI

Summary

Dedicated Customer Service Professional adept at managing high-volume customer interactions and improving service delivery in remote settings. With extensive experience in food and beverage service and retail sales, excels at utilizing POS systems and cash management to enhance customer experiences. Committed to leveraging culinary and sales expertise to exceed customer expectations in a remote service capacity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Amazon Fulfillment Associate

Amazon Warehouse
11.2023 - Current
  • Collaboratively boosted team productivity in a dynamic setting
  • Fostered inclusivity, providing ongoing support to new hires
  • Streamlined fulfillment process through innovative solutions
  • Mentored newcomers, promoting rapid adaptation and inclusive culture
  • Proactively solved problems, driving operational excellence

Retail Representative

Jars Cannabis
01.2022 - 12.2022
  • Guided cannabis product selection, increasing repeat business
  • Attained comprehensive product knowledge, enhancing customer service quality
  • Streamlined store operations through team collaboration
  • Devised customer-centric sales strategies, uplifting shopping experience

Food and Beverage Server

Dow Event Center
07.2021 - 08.2022
  • Oversaw preparation of cooking ingredients, including washing, chopping and meat cutting
  • Performed basic cooking duties like sauce reduction and parboiling
  • Innovated new salad recipes, increasing menu variety
  • Boosted meal preparation speed by prioritizing tasks
  • Ensured kitchen cleanliness by maintaining hygiene standards

Education

High School Diploma -

Bridgeport High School
Bridgeport

Skills

  • Cannabis
  • Cash Management
  • Cleanliness
  • Communications
  • Customer Support
  • Food Safety
  • Problem Solving
  • Service Delivery
  • Service Quality
  • Employee Onboarding
  • Onboarding management
  • Excellent time management skills
  • Active Listening and Learning
  • Multitasking Abilities
  • Teamwork and Collaboration

Certification

  • Onboaring Ambassador

Timeline

Amazon Fulfillment Associate

Amazon Warehouse
11.2023 - Current

Retail Representative

Jars Cannabis
01.2022 - 12.2022

Food and Beverage Server

Dow Event Center
07.2021 - 08.2022

High School Diploma -

Bridgeport High School

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Shantiqua Allen