Shantiqua Williams
Staten Island,NY
Summary
Experienced professional with a strong background in assisting individuals facing substance abuse and behavioral disorders. Committed to advocating for clients and implementing preventive measures and educational programs to minimize the impact and recurrence of serious issues. Skilled in collaborating with multidisciplinary teams to establish robust support networks.
Overview
11
11
years of professional experience
Work History
Marketing Manager
Genesis Detox of Brooklyn
10.2023 - 01.2024
- Developed and implemented marketing plans.
- Created content for promotional materials, including brochures, flyers, and websites.
- Managed social media accounts and campaigns.
- Conducted research and identified potential partners for outreach initiatives.
- Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.
- Developed relationships with local businesses, government agencies, schools, and other organizations to increase visibility of programs.
- Communicated regularly with staff members to ensure that all outreach materials were up-to-date and accurate.
- Collaborated with other departments on projects related to marketing and public relations efforts.
Admissions Coordinator
Genesis detox of Brooklyn
10.2022 - 10.2023
- Maintained accurate records of admissions data and statistics.
- Reviewed documents such as driver's licenses, passports, Social Security cards. for authenticity and accuracy.
- Coordinated the screening process for potential candidates, including scheduling interviews and conducting background checks.
HEALTH AID
Special Touch Agency
10.2016 - 01.2019
- Supported patients by assisting with laundry, housekeeping, shopping, meal preparation and running errands.
- Maintained safe, secure and healthy patient environments by following asepsis standards and procedures, maintaining security precautions and following prescribed dietary requirements.
- Assisted patients with personal hygiene, dressing, bathing and other daily tasks.
Parks and Recreation Worker
Parks and Recreation Department
06.2016 - 10.2016
- Helped participants enjoy activities while ensuring adherence to protocol.
- Organized, led and promoted interest in recreational activities.
- Enforced rules and regulations of recreational facilities to maintain discipline and safety.
Bakery Clerk
Costco
09.2015 - 01.2016
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
Cashier
Fairway Supermarket
07.2014 - 02.2015
- Collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
Cashier
Toys"R"Us
10.2013 - 07.2014
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Customer Service Associate
Costco
09.2012 - 12.2012
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Education
Recovery Coach Certification -
Genesis Recovery Coach Training
Brooklyn, NY08.2022
Salem High School
Conyers, GA05.2011
Skills
- Organizational skills
- Decision-making
- Data management
- Supervision & leadership
- Microsoft Office
- Customer service
- Data Analytics
- Partnership Marketing
- Digital Marketing
- Hospitable and Friendly
- Records Maintenance
- Application Processing
- Insurance
- PMP system
Timeline
Marketing Manager
Genesis Detox of Brooklyn
10.2023 - 01.2024
Admissions Coordinator
Genesis detox of Brooklyn
10.2022 - 10.2023
HEALTH AID
Special Touch Agency
10.2016 - 01.2019
Parks and Recreation Worker
Parks and Recreation Department
06.2016 - 10.2016
Bakery Clerk
Costco
09.2015 - 01.2016
Cashier
Fairway Supermarket
07.2014 - 02.2015
Cashier
Toys"R"Us
10.2013 - 07.2014
Customer Service Associate
Costco
09.2012 - 12.2012
Recovery Coach Certification -
Genesis Recovery Coach Training
Salem High School