SHANTISA GENTRY
Schenectady,NY
Summary
Dynamic and collaborative professional with experience in medical sales and customer service. Recognized for exceptional relationship-building skills and goal-oriented mindset, leading to significant contributions in territory management and client satisfaction.
Knowledgeable [Desired Position] with robust background in pharmaceutical sales and relationship management. Proven track record of effectively promoting medical products and building strong professional relationships with healthcare providers. Demonstrated expertise in strategic communication and product knowledge to drive sales and exceed targets.
Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.
Driven medical representative with proven relationship-building skills. Excels in effective communication, work prioritization, and lead qualification to enhance client loyalty and drive sales growth.
Overview
6
6
years of professional experience
Work History
Medical Representative
Prime Therapeutics LLC
Albany, NY
11.2025 - 03.2026
- Documented interactions and results in CRM system to track performance and identify opportunities for growth.
- Managed territory effectively, ensuring timely follow-ups with clients and prospects.
- Developed strong relationships with key stakeholders to foster trust and loyalty toward products.
- Leveraged strong communication skills to present complex medical information in an easily digestible manner for diverse audiences.
Uber Driver
Uber
Schenectady, NY
01.2025 - 10.2025
- Navigated routes efficiently to ensure timely passenger arrivals.
- Provided exceptional customer service, addressing passenger needs promptly.
- Utilized GPS technology for optimal route planning and navigation.
- Monitored vehicle performance and reported maintenance issues proactively.
- Adapted quickly to changing traffic conditions and passenger demands.
Crew Member
Dunkin' Donuts
Albany, NY
07.2023 - 08.2024
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Collaborated with team to optimize workflow during peak hours, enhancing overall service efficiency.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Contributed to inventory management by restocking supplies and monitoring product freshness regularly.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Operated coffee machines and food preparation equipment efficiently to maintain quality standards.
Driver, Warehouse Orders
Amazon
Cohoes, NY
02.2023 - 09.2023
- Operated delivery vehicles to efficiently transport warehouse orders to designated locations.
- Managed inventory organization within warehouse to enhance order accuracy and retrieval speed.
- Collaborated with team members to streamline loading processes for timely deliveries.
- Conducted vehicle inspections and maintenance checks to ensure compliance with safety regulations.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
Sales Associate
Lowes Home Improvment
Albany, NY
06.2022 - 08.2023
- Assisted customers with product selection and home improvement solutions.
- Maintained knowledge of inventory, ensuring accurate stock levels and product placement.
- Processed transactions efficiently using point-of-sale systems to enhance customer experience.
- Collaborated with team members to create visually appealing merchandise displays.
Sales Associate
Sears Hometown & Outlet Stores Inc.
Albany, NY
02.2021 - 10.2021
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Implemented effective upselling techniques to increase sales and promote featured products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Monitored store cleanliness and organization to enhance shopping environment for customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
CREW MEMBER
Wendys Fast Food
Albany, NY
01.2020 - 10.2020
- Operated cash register and handled customer transactions efficiently.
- Prepared food and beverages according to company standards and recipes.
- Maintained cleanliness and organization of work areas throughout shifts.
- Assisted in training new crew members on operational procedures.
- Monitored inventory levels and restocked supplies as needed.
- Collaborated with team members to ensure smooth workflow during peak hours.
Education
High School Diploma -
WASHINGTON IRVING
Schenectady, NYSkills
- Relationship building
- Positive attitude
- Goal-oriented mindset
- Collaborative teamwork
- Territory growth
- Work prioritization
- Lead qualification
Timeline
Medical Representative
Prime Therapeutics LLC
11.2025 - 03.2026
Uber Driver
Uber
01.2025 - 10.2025
Crew Member
Dunkin' Donuts
07.2023 - 08.2024
Driver, Warehouse Orders
Amazon
02.2023 - 09.2023
Sales Associate
Lowes Home Improvment
06.2022 - 08.2023
Sales Associate
Sears Hometown & Outlet Stores Inc.
02.2021 - 10.2021
CREW MEMBER
Wendys Fast Food
01.2020 - 10.2020
High School Diploma -
WASHINGTON IRVING