Summary
Overview
Work History
Education
Skills
Timeline
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Shantise Clark

Atlanta,GA

Summary

Skilled Postal Service Clerk with background in managing high volume mail processing, customer service, and administrative tasks. Strong knowledge of postal regulations and procedures combined with the ability to handle confidential information with discretion. Committed to improving efficiency and productivity within fast-paced environments. Proven track record of problem-solving abilities and strong interpersonal skills leading to positive customer experiences.

Overview

16
16
years of professional experience

Work History

SSDA Clerk

USPS
New York, NY
11.2014 - Current
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Operated cash register to process cash, check, and credit card transactions.
  • Generated daily reports of sales activity for management review.
  • Prepared deposits according to established procedures.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Processed customer orders promptly and accurately.
  • Maintained inventory levels of office supplies and equipment as needed.
  • Compiled customer information into organized databases for easy access.
  • Utilized computer software programs to create reports, labels, forms.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Inventoried and ordered materials, supplies and services.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Answered telephones, directed calls, and took messages.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Communicated with customers and employees to answer questions or explain information.
  • Resolved discrepancies between invoices and purchase orders quickly.
  • Organized and maintained filing systems for confidential documents.

Restaurant Manager

Burger King
Bronx, NY
02.2009 - 10.2014
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Assisted with kitchen preparation during peak times as needed.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Managed accounts payable, accounts receivable and payroll.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Trained new employees to perform duties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Education

Some College (No Degree) -

Herkimer County Community College
Herkimer, NY

Skills

  • Administrative Support
  • Mail Processing
  • Customer Satisfaction
  • Processing mail
  • Sales expertise
  • Cash Handling
  • Confidentiality
  • Schedule and calendar management
  • Database entry
  • Document Management
  • Information Security
  • Cash Management
  • File Maintenance

Timeline

SSDA Clerk

USPS
11.2014 - Current

Restaurant Manager

Burger King
02.2009 - 10.2014

Some College (No Degree) -

Herkimer County Community College

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Shantise Clark