SHANTISHA T. CHIVERS
Austell,GA
Summary
Motivated and dependable professional with years of expertise in fast-paced environments utilizing extensive customer service relations. Proficient in job execution and proven track record of success in compliance and customer service. STRATEGIC AND CREATIVE THINKER with solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in teaching, coordinating, monitoring, evaluating and communicating clients. RESULTS-ORIENTED PROFESSIONAL with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness and good judgement. PERFORMANCE-DRIVEN TEAM PLAYER with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations. Microsoft Office CORE COMPETENCIES Effective Communication Detail Oriented Customer Service Communication Skills Conflict Resolution Strategic Planning Team Player Sales Support Reports/Documentation Administration Customer Relations
Overview
11
11
years of professional experience
Work History
Case Assistant II, Data Entry Specialist
TekPro/SpecPro/Vista
07.2019 - 07.2022
- Organized, sorted and checked input data against original documents.
- Monitored database updates and verified for correctness.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Located and corrected data entry errors and reported to management.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
- Effectively communicated employer sponsorship verification of foreign workers.
- Creation and utilization of weekly, monthly and quarterly Production Reports based on statistical, qualitative and quantitative analysis
- Evaluated source documents to locate information needed for each data entry field.
- Attend strategic and informational meetings with federal and contract staff
- Received Certificate for leadership and management training
- Recognized for outstanding leadership and customer service skills
GEORGIA OPERATOR
LOGISTICARE
03.2015 - 07.2019
- Provides superior customer service to Georgia Medicaid clients to ensure satisfaction and maintain excellent reputation of products and service
- Enters all patient’s service requests into LogistiCare's data management system for transportation to and from doctor’s appointments
- Performed all gate keeping functions related to trip authorization, documenting and resolving complaints and issues
- Represented company values through exemplary work ethics, along with awareness and compliance with company policies
- Entered all information into the computer system for future records, documented all client interaction for easy follow-up
- Attempted to de-escalate complex issues in customer service through effective listening and displaying professionalism
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
CUSTOMER SERVICE REPRESENTATIVE
ALORICA, VERIZON
ATLANTA, KENNESAW, GA
01.2014 - 03.2015
- Provides superior customer service to Georgia Medicaid clients to ensure satisfaction and maintain excellent reputation of products and service
- Enters all patient’s service requests into LogistiCare's data management system for transportation to and from doctor’s appointments
- Performed all gate keeping functions related to trip authorization, documenting and resolving complaints and issues
- Represented company values through exemplary work ethics, along with awareness and compliance with company policies
- Entered all information into the computer system for future records, documented all client interaction for easy follow-up
- Attempted to de-escalate complex issues in customer service through effective listening and displaying professionalism, Answered all inbound calls and responded to customer complaints and inquiries regarding products, promotions and cellular services
- Promoted all Apple product lines (MacBook, Apple Watch, Iphones, Airpods, Ipads)
- Greeted and addressed large volume of customers in a friendly and respectful way
- Ensured accurate data entry and followed up with customers as required, cancel or upgrade accounts, as well as process payments, and return of products
- Proficiently navigated through salesforce to complete assigned tasks
- Worked alongside management team to ensure compliance with all organizational policies
- Maintained quality control/satisfaction records, constantly seeking new ways to improve services
- Conducted training for new associates, giving instructions for overview on the operational register system
- Promoted all Android product lines ( Samsung, Google, LG, etc)
CUSTOMER SERVICE REPRESENTATIVE
NORTH SOUTH MANAGEMENT
MARIETTA, GA
10.2012 - 01.2014
- Maintained a high-volume workload within a fast paced environment
- Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
- Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports
- Organized customer information and account data for business planning and customer service purposes
- Maintained up-to-date records at all times to meet compliance
NURSERY ASSISTANT
LOVING HANDS LEARNING CENTER
MABLETON, GA
04.2011 - 10.2012
- Established a safe area for play, organized and engaged in recreational activities, made breakfast and lunches, monitored each child's educational progress with the use of charts
- Engaged with the children on an individual basis for playtime and observation
- Monitored all children and infants' behavior and activities ensuring their health and safety at all times
- Changed children and babies' clothes as needed to ensure their comfort and personal hygiene
- Built and maintained effective and positive relationships with parents
Education
POST CERTIFIED OFFICER -
HIGH SCHOOL DIPLOMA - undefined
PEBBLEBROOK HIGH SCHOOL
BACHELORS DEGREE - CRIMINAL JUSTICE
STRAYER UNIVERSITY
Skills
- Word Processing
- Data Transcription
- Standard Operating Procedures Maintenance
- Document Management and Storage
Timeline
Case Assistant II, Data Entry Specialist
TekPro/SpecPro/Vista
07.2019 - 07.2022
GEORGIA OPERATOR
LOGISTICARE
03.2015 - 07.2019
CUSTOMER SERVICE REPRESENTATIVE
ALORICA, VERIZON
01.2014 - 03.2015
CUSTOMER SERVICE REPRESENTATIVE
NORTH SOUTH MANAGEMENT
10.2012 - 01.2014
NURSERY ASSISTANT
LOVING HANDS LEARNING CENTER
04.2011 - 10.2012
POST CERTIFIED OFFICER -
HIGH SCHOOL DIPLOMA - undefined
PEBBLEBROOK HIGH SCHOOL
BACHELORS DEGREE - CRIMINAL JUSTICE
STRAYER UNIVERSITY
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