Summary
Overview
Work History
Education
Skills
Timeline
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Shanton Reid

USA

Summary

Dynamic Warehouse Area Manager at Amazon with a proven track record in inventory management and performance monitoring. Enhanced productivity by 10% through effective team collaboration and process optimization. Skilled in data analysis and committed to safety compliance, ensuring operational excellence and high dealer satisfaction.

Overview

4
4
years of professional experience

Work History

Warehouse Area Manager

Amazon
07.2021 - Current
  • Supervised daily warehouse operations including receiving, stocking, picking, packing, and shipping to ensure timely and accurate order fulfillment across automobile, motorcycle, and power equipment parts.
  • Developed and implemented shift production schedules to optimize labor efficiency and meet distribution KPIs and dealer expectations.
  • Trained, coached, and evaluated warehouse associates to ensure performance standards were met in line with company policies and safety guidelines.
  • Maintained operational control of inventory processes, including cycle counts and stock replenishment, to minimize shrinkage and improve accuracy.
  • Partnered with Assistant Manager to conduct performance conversations and facilitate onboarding, performance reviews, and corrective action plans.
  • Monitored and enforced quality control measures across all warehouse functions, reducing order errors and improving dealer satisfaction rates.
  • Ensured safe operation and maintenance of warehouse equipment (pallet jacks, conveyors, forklifts), adhering to OSHA and internal safety protocols.
  • Collaborated cross-functionally to identify and resolve workflow inefficiencies, contributing to a 10–15% gain in overall productivity.
  • Utilized MS Office and proprietary distribution systems (AHM software) to generate performance reports, monitor KPIs, and track workflow data.
  • Supported facility planning and layout optimization for improved space utilization and equipment flow.
  • Managed staffing levels and shift planning to accommodate workload fluctuations and ensure coverage across all critical operations.
  • Participated in continuous improvement initiatives to enhance process effectiveness and reduce operational costs.
  • Adapted quickly in a physically demanding warehouse environment requiring frequent lifting and extended periods of standing and walking.

Air Cargo Handler

MSN
06.2022 - 06.2024
  • Oversaw loading and unloading of freight from aircraft, ships, and vehicles for over three years.
  • Collaborated with management to ensure accurate and timely tracking of all shipments.
  • Conducted routine cargo checks to guarantee safe and secure transportation.
  • Ensured proper labeling and storage of shipments according to established guidelines.
  • Prepared and maintained detailed shipping documents and manifests.
  • Utilized various equipment to transport cargo between locations efficiently.
  • Worked with team members to optimize loading and unloading processes.
  • Performed regular maintenance and safety inspections on all operational equipment.

HR Onboarding Specialist, Remote

Jewish Board
02.2022 - 10.2023
  • Network through industry contacts, association memberships, trade groups, social media, and employees.
  • Develop and track goals for the recruiting and hiring process.
  • Coordinate and implement college recruiting initiatives.
  • Handle administrative duties and recordkeeping.
  • Collect data on cost per hire and time-to-hire.
  • Screen applicants to evaluate if they meet the position requirements.
  • Work with hiring managers to create the job description.
  • Conduct regular follow-ups with managers to determine the effectiveness of recruiting plans and implementation.
  • Develop a pool of qualified candidates in advance of the need.
  • Research and recommend new sources for active and passive candidate recruiting.
  • Completed background checks and I-9s.

HR Onboarding Specialist, Hybrid

VNS Heath
  • Welcoming newly hired employees and executing the engagement plan throughout the onboarding journey; managing the end-to-end onboarding process, ensuring an excellent experience for new employees and a smooth start.
  • Preparing and distributing onboarding welcome gifts.
  • Creating clear policies and employee handbooks that explain company operations.
  • Crafting and sending communication with information about the company, onboarding agenda, equipment handover, dress code, parking options, perks, and similar items.
  • Ensuring new hires have technical assistance to properly set up their hardware/software and distribute manuals, passwords, and guidelines, as needed.
  • Challenging the status quo and proactively identifying process improvements.
  • Identifying innovative and creative ways to onboard new employees/reach a more scalable and measurable onboarding experience.
  • Strong Excel, Outlook, Word, and PowerPoint Skills, Workday.

Retail Customer Service Associate

UPS
  • Provided exceptional customer service to clients, assisting them with shipping inquiries, tracking packages, and resolving any issues or concerns.
  • Processed shipping orders accurately and efficiently, ensuring all required information and documentation were complete and in compliance with shipping regulations.
  • Collaborated with shipping carriers such as FedEx, UPS, and DHL to arrange pickups, schedule deliveries, and ensure timely and secure shipment of packages.
  • Assisted customers in selecting the most suitable shipping methods and services based on their needs, providing guidance on cost, delivery timeframes, and tracking options.
  • Handled customer complaints and worked closely with the customer service team to resolve issues promptly and maintain high levels of customer satisfaction.
  • Maintained thorough knowledge of shipping procedures, regulations, and customs requirements, staying updated on industry changes and implementing best practices.
  • Coordinated with internal departments, including warehouse and operations teams, to ensure smooth workflow and timely processing of shipments.
  • Conducted periodic shipping records and documentation audits to ensure accuracy and compliance with company policies and regulatory standards.
  • Assisted in training new team members on shipping procedures, customer service protocols, and the effective use of shipping software and systems.

Education

B.A - Economics

CUNY Queens College

H.S Diploma -

Achievement First Brooklyn High School
Queens, NY

Skills

  • Inventory management
  • Equipment maintenance
  • Shipping logistics
  • Data analysis
  • Performance monitoring
  • Customer service
  • Team collaboration
  • Project management
  • Operations management
  • Safety compliance
  • Problem solving

Timeline

Air Cargo Handler

MSN
06.2022 - 06.2024

HR Onboarding Specialist, Remote

Jewish Board
02.2022 - 10.2023

Warehouse Area Manager

Amazon
07.2021 - Current

HR Onboarding Specialist, Hybrid

VNS Heath

Retail Customer Service Associate

UPS

B.A - Economics

CUNY Queens College

H.S Diploma -

Achievement First Brooklyn High School

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