Shantoria Anchrum

• As an Alarm Monitor my role was to oversee security systems to detect and respond to emergencies in real time. Monitored signals for burglaries, fires, and medical threats to ensure swift response. Evaluated situations and coordinated dispatch services to police, fire, and medical responders while maintaining clear communication with property owners.
• Monitored alarm systems to ensure timely response to security breaches.
• Analyzed alarm data for patterns and potential false alarms.
• Coordinated with emergency services during incidents for effective resolution.
• Documented alarm events and responses for compliance reporting.
• Assisted in training new staff on monitoring protocols and procedures.
• Conducted regular system checks to maintain optimal functionality of equipment.
• Questioned callers to determine locations and nature of problems to determine the type of response needed.

• Managed high call volumes, ensuring timely responses and maintaining customer satisfaction.
• Delivered exceptional customer service while resolving inquiries and issues efficiently.
• Implemented process improvements that streamlined operations and reduced average handling time.
• Trained new representatives on call protocols and company policies to enhance team performance.

I obtained my certification as a Certified Clinical Medical Assistant as well as my certification as a Certified Phlebotomist. There was a lot of hands-on training provided to get the skills I needed for the workforce.