Shantoria Goodman
Palmdale,CA
Summary
As a client service specialist with over six years of experience, I excel in managing customer inquiries, resolving complaints, and ensuring satisfaction. I have a proven track record of enhancing service levels and customer experiences. My organizational skills are top-notch, coupled with exceptional communication abilities and problem-solving acumen. I thrive in collaborative, team-based, and fast-paced environments.
Overview
7
7
years of professional experience
Work History
Event Coordinator
Ilead Lancaster Charter
01.2020 - 05.2024
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Brainstormed and implemented creative event concepts and themes.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
Office Manager
Empower Generations Charter
11.2017 - 12.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Certificate - Medical Administrative Assistant
Moorpark Adult School
Moorpark, CA07-2025
Skills
- Personal Services
- Administrative Assistant
- Data Entry
- Executive Support
- Office Management
- Microsoft Office
- Microsoft Excel
- Time Management
- Problem Solving
- Project Management
- Decision-making
Timeline
Event Coordinator
Ilead Lancaster Charter
01.2020 - 05.2024
Office Manager
Empower Generations Charter
11.2017 - 12.2020
Certificate - Medical Administrative Assistant
Moorpark Adult School
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