Shantoria Lewis
Augusta,United States
Summary
Dedicated professional with a strong work ethic and a proven ability to enhance business performance. Demonstrates adaptability in both individual and team settings, effectively driving company objectives. Results-oriented with a focus on growth and efficiency, consistently meeting organizational needs and increasing service value.
Overview
10
10
years of professional experience
Work History
Donor Contact Representative
Shepeard Community Blood Center
Augusta, United States
05.2025 - Current
- Answered incoming calls, chat messages, and email communications to handle donors' concerns.
- Met and exceeded assigned goals established by management.
- Navigated multiple computer applications while conversing with customers.
- Displayed a positive, professional, and empathetic tone to deliver consistently superior service.
- Completed a high volume of outbound calls within deadlines.
- Greeted and welcomed visitors upon arrival, ensuring they felt comfortable.
- Scheduled appointments and documented updates in scheduling software.
- Worked at the front desk and registered donors in the system.
Pharmacy Technician
Walmart
Augusta, United States
11.2024 - 03.2025
- Provided excellent customer service to patients, physicians, nurses, and other healthcare professionals in a professional manner.
- Input patient and prescription information to produce product labels and assist in the prescription-filling process.
- Managed the daily operations of the pharmacy, including receiving orders from wholesalers, stocking shelves, and preparing medication for delivery or pickup.
- Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed.
- Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries.
- Processed insurance claims and payments for medications.
Rx Sales Associate
Walmart
Augusta, United States
07.2024 - 11.2024
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Maintained a clean, organized, and clutter-free work area at all times.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Operated cash register and POS to process sales transactions and handle payments.
Economic Support Specialist
Department of Family and Children Services
Augusta, United States
09.2023 - 06.2024
- Provided economic support to low-income households by assessing eligibility and determining benefits.
- Developed case plans to meet the needs of clients based on individual circumstances.
- Compiled and analyzed financial data, including income, assets, expenses, and debts.
- Processed applications for public assistance programs such as Medicaid.
Fulfillment Associate
Target
Evans, United States
09.2018 - 09.2023
- Maintain a green pick productivity according to metrics, resulting in orders completed on time.
- Performed job duties, including labeling and packing customer orders in a timely and efficient manner.
- Troubleshooted problems with customer packages, such as missing items, to ensure the timely arrival of customer packages.
- Trained new staff members in the fulfillment process effectively and professionally.
- Assisted in the picking and loading process as required by business needs by efficiently picking and assembling orders.
Human Resources Expert
Target
09.2018 - 03.2020
- Scheduled staff according to the given hours and performed the needed reduction within the company's time.
- Helped organize and plan over two mass hiring events for seasonal employment.
- Addressed employees' concerns and issues adequately to promote a positive work environment.
- Worked with the HR department to devise and update policies as needed for corporate accountability and workplace health.
- Supported top talent identification processes by interviewing candidates, executing on-boarding, orientation, and benefits processes.
Customer Service Associate
Target
Evans, United States
03.2018 - 09.2018
- Created a welcoming atmosphere by greeting customers and accessing their needs.
- Drove sales in assigned department by being attuned to the customers needs.
- Ensured 100% pricing accuracy by performing appropriate price adjustments according to company standards.
- Completed point of sale in a efficient manner while promoting company saving card.
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
Traveling Shift Lead
Walgreens
Grovetown, United States
11.2017 - 04.2018
- Refilled medications, offered insight into over-the-counter products, and verified insurance benefits when needed to support overall business needs.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling when needed to support overall business needs.
- Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
- Raised profits by setting ambitious sales goals for employees, encouraging sales, prioritizing customer service, and resolving customer issues.
- Managed up to five stores weekly by performing opening and closing procedures to maintain operational standards each day.
Customer Service Associate
Walgreens
Grovetown, United States
01.2017 - 11.2017
- Maintenance inventory by performing physical counts and identify items that need replenishment to maintain a attractive storefront to retain and gain new customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Organized and prioritized tasks and activities and worked within strict time frames and deadlines.
- Provided outstanding service to new and longstanding customers by attending closely to concerns and developing solutions.
Second Assistant Manager
Cato Fashions
Augusta, United States
02.2016 - 12.2016
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Performed banking procedures by ensuring that daily deposit was deposited into the bank institution and ensuing 100% accuracy of deposit when closing.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Education
Associate of Science - Pharmacy Technician
Rasmussen University
Ocala, FL02.2023
Certificate - Pharmacy Technician
Rasmussen University
Ocala, FL09.2022
High School Diploma -
Thomson High School
Thomson05.2015
Skills
- Time Management
- Computer Proficiency
- Customer Service
- New Hire Onboarding
- Microsoft Office
- Kronos Workforce Payroll
- Team Leadership
- Staff Training
- Shift Scheduling
- Caseload Management
- Insurance verification
- Data entry
- Problem solving
Timeline
Donor Contact Representative
Shepeard Community Blood Center
05.2025 - Current
Pharmacy Technician
Walmart
11.2024 - 03.2025
Rx Sales Associate
Walmart
07.2024 - 11.2024
Economic Support Specialist
Department of Family and Children Services
09.2023 - 06.2024
Fulfillment Associate
Target
09.2018 - 09.2023
Human Resources Expert
Target
09.2018 - 03.2020
Customer Service Associate
Target
03.2018 - 09.2018
Traveling Shift Lead
Walgreens
11.2017 - 04.2018
Customer Service Associate
Walgreens
01.2017 - 11.2017
Second Assistant Manager
Cato Fashions
02.2016 - 12.2016
Associate of Science - Pharmacy Technician
Rasmussen University
Certificate - Pharmacy Technician
Rasmussen University
High School Diploma -
Thomson High School
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