Shantoya Johnson
Arlington,TX
Summary
Customer Service professional with 3 years of experience, including roles as a Customer Service Representative managing high volumes of inbound calls and coordinating pharmaceutical scheduling. Proven expertise in building rapport, problem-solving, and delivering excellent customer service. Skilled in CRM systems, medical terminology, and functioning effectively in high-pressure environments. Seeking to leverage strong communication and data management skills in a Customer Service role.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
Kokua Education/Swift Education
Fort Worth, Texas
10.2024 - Current
- Maintained effective classroom management to ensure a conducive learning environment across various grade levels.
- Educate students on diverse subjects, adapting teaching methods to meet varying educational needs.
- Assist with clerical tasks, including organizing and filing documents to support office staff operations.
- Managed up to 100 plus kids a day with PBIS
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Senior Data Entry Specialist (Project)
Accountable Healthcare Staffing/Della Infotech (Christus Health)
12.2022 - 09.2024
- Executed high-volume data entry and indexing of documents in Christus Health Hospital database, ensuring meticulous adherence to strict naming conventions for tracking employee records and risk adjustments.
- Managed and organized Excel files, conducted regular data backups for preservation, and facilitated medical record retrieval with precision and attention to detail.
- Managed and increased Access transfers by 85% among
- Collaborated cross-departmentally to modify healthcare data, ensuring compliance and efficient workflow processing through appropriate computer systems. Quality Assurance. Collaborated and maintained open communication with all departments.
- Understood, interpreted and manipulated 90% of data for reporting
Data Entry Specialist
Randstad/Citi U.S. Bank
03.2021 - 10.2022
- Executed data extraction and transaction reconciliation by adhering to established policies and procedures, ensuring accuracy and compliance.
- Operated data entry equipment and executed scanning processes to facilitate transaction processing and document management.
- Reviewed and verified transaction-related documents, processed documents for customers providing constructive feedback to enhance workflow efficiency and accuracy.
- Compiled data and reviewed information for accuracy prior to input.
Customer Service Representative
MMC (Temp Agency)AmerisourceBergen
Frisco, TX
11.2019 - 11.2020
- Managed inbound and outbound communications, effectively coordinating pharmaceutical scheduling with doctors and patients, and maintaining service level agreement (SLA) statistics.
- Conducted benefit investigations and provided prior authorization support, utilizing skills in data analysis and medical terminology to resolve issues of moderate complexity.
- Explained insurance benefits and policy requirements to patients and providers, handling claims, issuing bills, and assisting with invoicing questions to ensure accurate reimbursements.
- Managed to hit 75% with first call resolution with customers.
Substitute Teacher
Caddo Parish School System
12.2017 - 10.2019
- Met small group accommodations by 70%
- Maintained effective classroom management to ensure a conducive learning environment across various grade levels.
- Educate students on diverse subjects, adapting teaching methods to meet varying educational needs.
- Assist with clerical tasks, including organizing and filing documents to support office staff operations.
Customer Service Representative
CSRA (Temp Hurricane Contract)
09.2017 - 05.2018
- Managed 60% accommodating first time resolution or transfer with hurricane vitamins
- Managed high volumes of inbound calls while accurately entering and verifying data to ensure integrity and confidentiality.
- Consistently met deadlines for task completion and maintained organized storage of information within database systems.
Education
Bachelors of Science - Health Education
Grambling State University
Grambling, LA05.2010
Skills
- Microsoft Office
- CRM (Salesforce)
- Operate in various databases
- EOB
- Claims
- Medical Terminology
- Excellent customer service skills
- Excellent Verbal and Written Communication
- Able to function in high call volume environment
- WFH
- Accurate Alpha/Numeric data entry and typing skills
- Problem Solving Skills
- Group and individual instruction
Timeline
Substitute Teacher
Kokua Education/Swift Education
10.2024 - Current
Senior Data Entry Specialist (Project)
Accountable Healthcare Staffing/Della Infotech (Christus Health)
12.2022 - 09.2024
Data Entry Specialist
Randstad/Citi U.S. Bank
03.2021 - 10.2022
Customer Service Representative
MMC (Temp Agency)AmerisourceBergen
11.2019 - 11.2020
Substitute Teacher
Caddo Parish School System
12.2017 - 10.2019
Customer Service Representative
CSRA (Temp Hurricane Contract)
09.2017 - 05.2018
Bachelors of Science - Health Education
Grambling State University
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