Shantra Winger
Farmington
Summary
Adept at surgical assistance and renowned for exceptional patient care, I significantly enhanced clinic efficiency and patient recovery rates during my tenure at Erz Animal Hospital. My expertise in medication administration and compassionate client education has solidified my reputation as a dedicated veterinary technician, contributing to a 20% increase in client satisfaction.
Overview
17
17
years of professional experience
Work History
Veterinary Technician
Erz Animal Hospital
08.2008 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
- Provided emergency care for injured animals, significantly reducing recovery time.
- Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
- Enhanced patient recovery rates by administering prescribed treatments accurately and compassionately.
- Enhanced clinic reputation through exceptional customer service and care for animals.
- Facilitated stress-free visits for pets and owners with calm and patient demeanor.
- Increased client satisfaction by delivering compassionate care and clear communication regarding their pets' health.
- Streamlined patient check-in process, reducing wait times and improving overall clinic flow.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Assisted in dental procedures, contributing to overall oral health of patients.
- Educated pet owners on preventative care, significantly reducing incidence of common diseases.
- Provided nutritional counseling for pet owners, leading to improved health outcomes for pets.
- Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
Veterinary Technician
Animal ER
05.2014 - 01.2017
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
- Provided emergency care for injured animals, significantly reducing recovery time.
- Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
- Enhanced patient recovery rates by administering prescribed treatments accurately and compassionately.
- Enhanced clinic reputation through exceptional customer service and care for animals.
- Facilitated stress-free visits for pets and owners with calm and patient demeanor.
- Increased client satisfaction by delivering compassionate care and clear communication regarding their pets' health.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
- Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
- Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Maintained detailed records of animal health care and diagnostic treatments.
- Performed fecal examinations, urinalysis and bloodwork.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Collected and prepared specimens for laboratory testing.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Assisted veterinarians with radiographs and ultrasounds.
- Obtained patient history from owners and performed physical examinations.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
Education
Bachelor Of Arts And Science - Psychology
University of Arizona Global Campus
05.2022
Skills
- Intravenous catheterization
- Medication administration
- Surgical assistance
- Surgical procedures and support
- Vaccine administration
- Medical history collection
- General anesthesia monitoring
- Diagnostic imaging
- IV medication administration
- Intravenous injection
- Laboratory skills
- Surgical preparation
- Pharmacy duties
- Client education
- Anesthesia administration
- Thoracic and abdominal radiograph
- Treatment administration
- Suture removal
- Nail trimming
- Emergency and preventive care
- Supply restocking
- Euthanasia procedures
- Medical record-keeping
- Vaccinations
- Euthanasia
- Patient monitoring
- Medication dispensing
- Patient positioning
- Medication labeling
- Intramuscular injection
- Dental procedures
- Wound treatment
- Instrument pack sterilization
- Sanitation protocols
- Lab operations
- Vital signs
- Anal sac expression
- Radiology safety
- Canine and feline intubation
- Emergency care
- Cytocentesis
- Urinalysis techniques
- Controlled substance management
- Aseptic techniques
- Specimen preparation
- Ear sample collection
- Surgical scrubbing procedures
- Physical examination
- Wound management
- Veterinary medicine
- Infection control
- Dietary recommendations
- Patient bathing
- Veterinary office administration
- Tick removal
- Administering first aid
- Gowning and gloving procedures
- Medical history
- Animal restraint
- Veterinary dentistry
- Explaining treatment
- Recumbency restraint
- Subcutaneous injection
- Oral and topical medication administration
Timeline
Veterinary Technician
Animal ER
05.2014 - 01.2017
Veterinary Technician
Erz Animal Hospital
08.2008 - Current
Bachelor Of Arts And Science - Psychology
University of Arizona Global Campus
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