Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Generic
Shantras Lakes

Shantras Lakes

Shavonne
Atlanta,GA

Summary

Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 25 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Adept individual with more than 16 years working as a Manager stewarding a $3 million philantropic business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Overview

28
28
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Contracts for Services Program Manager

Fulton County Government Arts & Culture Dept
Atlanta, GA
11.2017 - Current
  • Interacted with customers and clients to identify business needs and requirements.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Identified program obstacles and communicated possible impacts to team.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Participated in vendor selection and management process for program initiatives.
  • Devised creative solutions to critical customer and user needs.
  • Developed and maintained logistics workflows, procedures and reports.
  • Built teams to address project goals and objectives for multiple projects.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established milestones and objectives based on input from functional areas and stakeholders.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Researched industry best practices in support of training development and program content.

Program Officer - Contracts for Services

Fulton County Government Arts & Culture Dept
Atlanta, GA
10.2006 - 09.2023
  • Determined staffing plans to achieve program goals and objectives and participated in hiring decisions for new program staff.
  • Collaborated with finance department to budget and monitor program operations, ensuring sound fiscal and system management.
  • Kept programs in line with established mission parameters.
  • Developed eligibility assessment protocols to determine feasibility and sustainability of programs, leading to more effective and efficient service delivery.
  • Collaborated with senior leadership team to implement special grants process streamline projects, increasing program and organizational capacities.
  • Analyzed and assessed program performance data and implemented corrective measures.
  • Conducted research to identify and scrutinize potential grantees.
  • Worked closely with trustees and grantees to develop goals, approaches, initiatives and evaluations of grants.
  • Turned strategic mandates into actionable program plans.
  • Gathered, organized and input information into digital database.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Created and managed project plans, timelines and budgets.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Devised and implemented processes and procedures to streamline operations.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Senior Program Officer - Contracts for Services

Fulton County Government
Atlanta, GA
10.2013 - 11.2017
  • Developed business development strategy and program roadmap to more effectively monitor program growth.
  • Utilized knowledge of industry best practices to motivate teams and complete projects on deadline.
  • Spearheaded financial initiatives to reduce late payment costs, resulting in [55.591]% annual savings.
  • Directed client support and communicated consistently by liaising between client and management.
  • Collaborated with finance department to budget and monitor program operations, ensuring sound fiscal and system management.
  • Analyzed and assessed program performance data and implemented corrective measures.
  • Created and implemented program frameworks, performance standards and quality assurance requirements.
  • Worked closely with trustees and grantees to develop goals, approaches, initiatives and evaluations of grants.
  • Analyzed internal reports to evaluate program effectiveness by using outcomes-based approach.
  • Kept programs in line with established mission parameters.
  • Turned strategic mandates into actionable program plans.
  • Provided key leadership to project managers, directors and other team members.
  • Conducted research to identify and scrutinize potential grantees.
  • Managed risk management and financial projections for multiple projects.

Grants and Contract Specialist

Fulton County Government Arts & Culture Dept
Atlanta, GA
06.2005 - 01.2006
  • Conducted quality reviews and monitored contract performance.
  • Reviewed contract plans and project specifics for thorough understanding.
  • Assisted in resolution of grantee issues by working proactively with grantee contacts.
  • Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.
  • Managed application and award of process.
  • Created and finalized contracts for art service awards.
  • Created and prepared specific contracts to present to senior management.
  • Liaised with outside organizations and financial management analysts to negotiate contract details.
  • Assisted contract and legal professionals to address contract issues and developments.
  • Provided exceptional customer service to diverse clientele even in high-stress environments.
  • Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments.
  • Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
  • Assisted in expansion efforts by positioning contracts and executing paperwork as quickly as possible.
  • Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.

Head of Family and Community Programs

High Museum Of Art
Atlanta, GA
05.1998 - 07.2004
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Partnered with local organizations to expand access to social and community services.
  • Collaborated with community members to develop and implement service initiatives.
  • Spearheaded fundraising efforts to support social and community service initiatives.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives.
  • Participated in community events to promote services and engage with public.
  • Utilized grant writing skills to secure additional program funding.
  • Provided leadership, guidance and support to staff members.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Advocated for social and community service programs to increase awareness and funding.
  • Analyzed trends and data to inform decision-making and program development.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Managed volunteer programs focused on providing community services to underserved populations.
  • Monitored program performance and outcomes for successful delivery of services.
  • Conducted outreach activities to engage local stakeholders in programs.
  • Created and managed budgets, efficiently allocating resources for social and community service projects.
  • Researched best practices and developed strategies to improve program outcomes.
  • Established and maintained relationships with key stakeholders.
  • Developed and implemented training programs for staff.
  • Assessed community needs and identified resources for social and community service programs.

Coordinator of Family Programs

High Museum Of Art
Atlanta, GA
05.1995 - 05.1998
  • Researched and prepared resource guides, newsletters and marketing pieces.
  • Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
  • Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
  • Provided subject matter expertise on all courses, materials and lesson plans.
  • Designed course materials and supported implementation.
  • Created curricula, research topics and conceptualized course format, subject matter and presentation.
  • Planned and monitored implementation of technology-based learning programs.
  • Reached out to vendors to evaluate available curriculums and associated materials.
  • Collaborated with administrators to determine course objectives.
  • Negotiated contracts and delivery plans with vendors.
  • Targeted diverse learning modalities in development of new course content and training programs.
  • Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
  • Researched and incorporated current trends and data into standard curriculum for art history, cotemporary art, and folk art.

Education

MBA - International Business Management

Wesleyan College
Macon, GA
08.2002 - 06.2004

Bachelor of Fine Arts - Visual Arts

Wesleyan College
Macon, GA
08.1986 - 05.1990

Public Administration

University of Georgia
Athens, GA
09.2017 - 06.2018

Skills

Advanced Data Management

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Software

Microsoft 360

Excel

Powerpoint

Grants Management

Canva Pro

Adobe End Design

Certification

CPM - Certified Professional Manager

Interests

Graphic Designer

Event Production

Art Direction

Management Consulting

Timeline

Contracts for Services Program Manager

Fulton County Government Arts & Culture Dept
11.2017 - Current

Public Administration

University of Georgia
09.2017 - 06.2018

Senior Program Officer - Contracts for Services

Fulton County Government
10.2013 - 11.2017

Program Officer - Contracts for Services

Fulton County Government Arts & Culture Dept
10.2006 - 09.2023

Grants and Contract Specialist

Fulton County Government Arts & Culture Dept
06.2005 - 01.2006

MBA - International Business Management

Wesleyan College
08.2002 - 06.2004

Head of Family and Community Programs

High Museum Of Art
05.1998 - 07.2004

Coordinator of Family Programs

High Museum Of Art
05.1995 - 05.1998

Bachelor of Fine Arts - Visual Arts

Wesleyan College
08.1986 - 05.1990

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