Shantravia Nabriat
116 Westpointe Ct Apt B Lexington
Summary
Dynamic leader and founder of She Cleans Up LLC, with a proven track record in small business operations and customer relations. At Sitel, excelled in conflict resolution, boosting customer loyalty. Skilled in strategic planning and relationship building, achieving significant growth and high client retention rates through innovative marketing and exceptional service.
Overview
11
11
years of professional experience
Work History
Owner
She Cleans Up LLC
08.2018 - 01.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
- Expanded business into new markets, cond
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Improved team productivity by introducing innovative project management tools and techniques.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Customer Service Representative
Sitel
02.2014 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
Medical Coding And Biling Certificate - Medical Coding
Earle C Clements Job Corp Academy
Morganfield, KY04.2003
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Operations management
- Business management
- Business planning
- Strategic planning
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Business development
- Business launch
- Business administration
- Business marketing
- Consulting
- Negotiation
- Employee development
- Bidding processes
- Contract management
- Cost reduction
- Financial planning
- Budget development
- Human resource management
- Budget administration
- Human resources
- Hiring and staffing
- Profit and loss
- Growth strategy implementation
- Contract negotiation expertise
- Cash flow optimization
- Social media control
- Client engagement optimization
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Effective leader
- Scheduling
- Goal setting
- Quality assurance
- Inventory control
- Inventory management
- Business leadership
- Inventory tracking and management
- Purchasing and planning
- Operations oversight
- Hiring and onboarding
- Employee motivation
- Delegating work
- Staff training/development
- Budget control
- Employee scheduling
- Employee relations
- Records organization and management
- Schedule management
Timeline
Owner
She Cleans Up LLC
08.2018 - 01.2025
Customer Service Representative
Sitel
02.2014 - 05.2018
Medical Coding And Biling Certificate - Medical Coding
Earle C Clements Job Corp Academy
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