Shantray Taylor
Baltimore,MD
Summary
Proven Security Officer with 10+ years of experience in ensuring the safety and security of personnel, property, and assets. Skilled in threat assessment, emergency response, and surveillance systems. Committed to providing a safe and secure environment for all.”
Overview
12
12
years of professional experience
1
1
Certification
Work History
Secuity Officer
University of Maryland Medical Center
10.2023 - Current
- Maintaining self-control in stressful situations, Managing verbally or physically aggressive situations without injury to patients and staff, using verbal intervention/de-escalation skills, remaining calm, exercising judgment, and avoiding unnecessary physical force and abusive language, Assisting clinical staff in the application of clinical restraints, including physical holds when necessary
- Checking Medical Center entrance gates, doors, and windows to determine that they are secure, including maintaining the integrity of security-sensitive areas, e.g., ED, Neonatal, Behavioral Health, etc., and detecting unauthorized individuals and vehicles
- Provide ward security and nursing care under the direction of a Registered Nurse to patients with psychiatric and physical illness
- Maintain order and discipline in housing and treatment areas
- Provide mentally impaired or emotionally disturbed patients with routine physical, emotional, psychological or rehabilitative care
- Assist in the inventory of medical equipment
- Record and maintain records of patient's condition and activity including vital signs, eating habits, behavior and response to therapeutic interventions
- Educate patients on activities of daily living, encourage participation in social and recreational activities and escort patients to activities and appointments on or off the grounds
- Assist patients in identifying personal clothing needs and provide resources for the patient to obtain them.
Patient Transporter/Dispatcher
Johns Hopkins Hospital
08.2021 - 07.2024
- Transports patients to and from clinical, ancillary, and support department areas as directed
- Notifies nursing unit personnel on departure and return of patients being transported according to department standards
- Assures patient safety and comfort, assists patients when needed, cleans and redresses patient when needed
- Maintains appropriate isolation techniques when handling isolation patients
- Assists clinical personnel in transferring patient to or from beds, chairs, wheelchairs or stretchers
- Observes patient's general condition when patient in their care
- Observes proper condition of patient's IV, urine retention bags, oxygen, chest tubes, and other medical devices while patient is in transit
- Notifies nursing personnel of any difficulties
- Maintains a supply of wheelchairs and stretchers at designated areas
- Reports malfunctioning or safety hazards of transport equipment
- Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards
- Complies with governmental and accreditation regulations
- Assist Radiology Technologist/Nursing Staff in transferring and positioning patients from a bed or chair onto a transport stretcher/ wheelchair and Radiology table (if applicable) maintaining safety restraints, and direct patient observation on various shifts within a 24 hour period
- Provides direct care to patients and families in a developmentally, culturally, and ethically appropriate manner.
Site Supervisor/Security Officer
Security one solution
01.2020 - 12.2021
- Manage large amounts of incoming calls, Generate sales leads, Identify and assess customers' needs to achieve satisfaction, Serves visitors by greeting, welcoming, and directing them appropriately, Maintain security by following procedures, monitoring logbooks, and issuing visitor's badges, Keep a safe and clean reception area by complying with procedures, rules and regulations, Support continuity among work as a player by documenting and communicating actions, irregularities, and continuity needs, Follow communication procedures, guidelines and policies, Take the extra mile to engage customers, Oversee Command Center by supervising camera system and radio audio, Keep records of customer interactions, process customer accounts and file documents, Handle customer complaints, provide appropriate solutions and alternatives within the time limits; Follow up to ensure resolution, Create work schedule on Microsoft word, Maintain dispatching board to ensure maximum efficient capacity of technicians
Public safely Officer
Broadway Services
04.2019 - 08.2021
- Oversee psychiatric patients, Observe & report, Be on the lookout for trespassers, Remove homeless individual off properties, Greet patients and staff with a positive attitude, Patrolling surrounding areas and property, Prevent losses and damage by reporting irregularities, informing violators of policy and procedures, restraining trespassers, Completes reports by recording observations, information, occurrences, and surveillance activities, Be On the Alert and Vigilant, Be a wonderful team player, Ensure that guests sign in upon arrival and exit, Make guests aware of rules that must be adhered to, Contact the relevant authorities if a crime is committed or an accident occurs, Record any suspicious activities to the supervisor, conducting ongoing therapy session with patient to monitor progress and provide support.
Campus Officer
Allied Universal Security Services, Systems and Solutions
01.2015 - 05.2016
- Secures premises and personnel by patrolling property, monitoring surveillance equipment, inspecting building, equipment and access points permitting entry
- Prevents losses and damage by reporting irregularities, informing violators of policy and procedures, restraining trespassers
- Welcome customer and guests in a warm and friendly manner
- Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow - up as necessary
- Monitors lobby and work area determine customer flow
- Responds to customer inquiries and request in a timely, friendly and efficient manner
- Work collaboratively with other staff, managers and resources
- Manage 150+ customer calls each day
- Mentor new employees in the company software
- Place 80+ customer orders each week
- Implement new Customer Service Representative training programs
- Handle customer questions and complaints by phone.
Site Supervisor/Security Officer
Command Security
01.2013 - 12.2015
- Develop and implement security policies, protocols and procedures, Control budgets for security operations and monitor expenses, Recruit, train and supervise security officers and guards, Attend meetings with other managers to determine operational needs, Plan and coordinate security operations for specific events, Coordinate staff when responding to emergencies and alarms, Review reports on incidents and breaches, Investigate and resolve issues, Create reports for management on security status, Analyze data to form proposals for improvements (e.g
- Implementation of new technology)
Education
High School Diploma -
Baltimore Talent Development High School
Baltimore, MD06.2011
Skills
- Customer service
- Communication skills/MS Office
- Loss prevention
- Emergency Response
- CCTV Monitoring
- CCTV Surveillance
- Security Screenings
- CPR Certified
- Security procedures knowledge
- Work ethic
Certification
- BLS Certification, 08/01/23, 08/01/25
- Security Clearance, 01/01/21, 01/01/24
- Security certification
- AED Certification, 08/17/23, 08/17/25
- Guard Card
- CPI, 10/21/23, 10/21/24, NCI297D71F
- CPR Certification, 08/01/23, 08/01/25
Timeline
Secuity Officer
University of Maryland Medical Center
10.2023 - Current
Patient Transporter/Dispatcher
Johns Hopkins Hospital
08.2021 - 07.2024
Site Supervisor/Security Officer
Security one solution
01.2020 - 12.2021
Public safely Officer
Broadway Services
04.2019 - 08.2021
Campus Officer
Allied Universal Security Services, Systems and Solutions
01.2015 - 05.2016
Site Supervisor/Security Officer
Command Security
01.2013 - 12.2015
High School Diploma -
Baltimore Talent Development High School
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