Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shantrea Johnson

Baltimore,MD

Summary

Caring and skilled Human Service professional who is passionate about positively impacting programs and helping participants by providing expert support. Familiar with residential setting and program management and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sr Residential Treatment Counselor

Catholic Charities
01.2024 - Current
  • Monitored and documented client progress toward meeting goals and objectives.
  • Prepared reports to summarize clients' mental health status and treatment progress.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.

Human Resources Specialist

The United States Army Reserves
07.2013 - Current
  • Collected personal data such as names, addresses, and religious preferences for informational use.
  • Approached and solved work problems with initiative and knowledge of Military operations.
  • Supported office efficiency with customer service, clerical, and record-keeper expertise.
  • Educated Soldiers on updated laws, policies and police techniques.
  • Operated and maintained armored vehicles.
  • Secured and protected military property, assets and personnel.

Resident Monitor

Dismas Charities INC Charlotte
05.2023 - 11.2023
  • Updated documentation with latest information about residents, incidents and infractions.
  • Installed electronic monitoring equipment, visiting residents in the homes and places of employment; and providing alcohol and urine surveillance testing.
  • Conducted comprehensive intake processes for new residents, ensuring seamless transitions into the program''s structure.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Enhanced resident safety by conducting regular room inspections and monitoring daily activities.

Team Leader

Tarheel Challenge Academy
08.2022 - 05.2023
  • Supervised 16+ youth in a residential group setting.
  • Assisted residents with transitioning into new living environment by adhering to guidelines and safety protocols of Academy.
  • Delivered frequent summaries on residents progression and regression in treatment to provide recommendations towards treatment plans for success.
  • Prepared a variety of different written communications, reports and documents
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
  • Transported residents between dorm housing, schooling, and medical visits.

Juvenile Detention Officer Lead

The Maryland Department Of Juvenile Services
07.2019 - 08.2022
  • Processed multiple juveniles, conducted facility counts and responded to emergencies.
  • Observed and recorded mental and physical health of each juvenile offender.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities

HR Service Center Associate

University Of Maryland Medical System
10.2016 - 03.2019
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
  • Communicates HR, Benefits, or Payroll objectives, policies, procedures, and government regulations.
  • Educated customers on company systems, form completion and access to services.


Intake Specialist

The Maryland Department Of Employment Development
01.2017 - 12.2017
  • Described procedures, requirements and benefits to applicants and interested parties.
  • Interviewed applicants for services and supported application completion as necessary.
  • Collected, verified, recorded and processed client demographics, and referral information.
  • Processed applications and followed strict procedures to keep sensitive data confidential.
  • Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.


Education

Associate of Applied Science - Criminal Justice

Baltimore City Community College
Baltimore, MD

High School Diploma -

Northwestern High School
Baltimore, MD
2013

Skills

  • Clinical Documentation
  • Individual Counseling
  • Nonviolent Crisis Intervention
  • Certified in CPR/AED
  • Maintaining Client Records
  • Safety and Security
  • Conflict Resolution

Certification

  • Certified Combat Lifesaver, The United States Army Reserve - 1 Year
  • MD Police and Correctional Training Commission Certification - 2 Years
  • CPR/First Aide-AED Certified, NCDPS

Timeline

Sr Residential Treatment Counselor

Catholic Charities
01.2024 - Current

Resident Monitor

Dismas Charities INC Charlotte
05.2023 - 11.2023

Team Leader

Tarheel Challenge Academy
08.2022 - 05.2023

Juvenile Detention Officer Lead

The Maryland Department Of Juvenile Services
07.2019 - 08.2022

Intake Specialist

The Maryland Department Of Employment Development
01.2017 - 12.2017

HR Service Center Associate

University Of Maryland Medical System
10.2016 - 03.2019

Human Resources Specialist

The United States Army Reserves
07.2013 - Current

Associate of Applied Science - Criminal Justice

Baltimore City Community College

High School Diploma -

Northwestern High School

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Shantrea Johnson