Shantree Greene
Alexandria,VA
Summary
Dedicated professional with a strong background in customer service. Seventeen years of work experience, which includes nine years in security operations. Exceptional communicator with superior leadership, customer relations and conflict management skills. With a proven record of extraordinary work performance, excellent prioritizing ability and exceptional reliability.
Overview
18
18
years of professional experience
Work History
Supervisor
Bella Vista Condominiums
05.2013 - Current
- Deliver superb customer service to owners and tenants occupying 202 units
- Receive and direct calls for Management Office
- Receive, sort and inventory packages
- Use property management software
- Ensure that new tenants/owners receive appropriate documents
- Regulate key fobs
- Assist and escort contractors as needed
- Supervise front desk staff by setting and adjusting schedules to assure 24/7 front desk coverage, monitor and submit time sheets and coordinate monthly staff training
- Set schedule for conference room for various committee and Board of Director meetings
- Ensure camera security system and elevator system are functioning properly
- Ensure compliance with rules, regulations and bylaws
- Interview applicants, recommend individuals for hiring and evaluate staff performance
Assistant Manager
The Avenue
09.2010 - 05.2013
- Greeted and assisted customers
- Worked closely with store manager to maintain day-to-day operations
- Oversaw inventory, reconciled daily receipts, and ensured customer satisfaction
- Monitored sales activities to ensure customers received satisfactory service and quality merchandise
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Increased sales by 10%
Sales Associate
Easy Spirit
01.2007 - 08.2010
- Trained new team members
- Engaged customers in friendly, professional dialogue to determine needs
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Computed sales prices and processed customer purchases
- Provided exceptional customer service
- Assisted manager with other duties as required
- Established good rapport with customers
Receptionist
United Factory Warehouse
02.2004 - 09.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collected, sorted, and distributed mail
- Kept reception area clean and neat to give visitors positive first impression.
- Filed and maintained records
- Processed and prepared memos and other documents
- Updated and recorded customer information to maintain accounts.
- Managed customer complaints and rectified issues to complete satisfaction.
Education
High School Diploma -
T.C. Williams High School
Alexandria, VA06.2005
Skills
- Personnel Management
- Business Processes and Procedures
- Performance Motivation
- Shift Coverage
- Complaint Resolution
- Management Operations and Efficiency
- Administration and Thorough documentation
- Scheduling and Coordinating
- Microsoft Word, Outlook and Powerpoint
Timeline
Supervisor
Bella Vista Condominiums
05.2013 - Current
Assistant Manager
The Avenue
09.2010 - 05.2013
Sales Associate
Easy Spirit
01.2007 - 08.2010
Receptionist
United Factory Warehouse
02.2004 - 09.2006
High School Diploma -
T.C. Williams High School