Shantrel Coleman

Proven track record of efficiently managing all administrative and aspects of a various healthcare facilities. Versatile military veteran who professionally engages all customers with dignity and respect. Demonstrated success in working with multiple supervisors and patients to meet the needs of the organization. Proficient in understanding patient apprehensions ensuring transparency during customer care visits. Proven attention to detail, meeting timelines, working in stressful environments, ensuring the safety of the workplace, writing reports, following and implemented organizational policies. Currently pursuing Master of Psychology.

• Case Manager – Internship, Friendship Place Inc., 04/2025, Current, Georgetown, SC, Determined client’s eligibility by collecting documentation, then providing case management services, developed case plan that is comprehensive and client’s-first orientated., Helped clients obtain documentation for financial assistants and referred clients to other community resources as needed., Meet with clients bi-weekly to monitor their case plans., Prioritized work in accordance with program guidance., Worked with clients with employment workshops, resume building, and job applications., Utilize database to input all activities and documents case notes, and all follow contact with clients.
• Behavioral Health Counselor – Internship, Arise Counseling Clinical Services, 05/2023, 01/2024, Myrtle Beach, SC, Assisted and conducted comprehensive diagnostic clinical evaluations. Including a biopsychosocial interview, presenting symptoms, situational and trauma related factors aimed to provide an accurate diagnosis., Provided and participated in counseling sessions for individual and / or family therapies with tailored treatment goals, realistic benchmarks to work toward lasting, positive changes., Took therapy notes: maintain case files that included activities, progress notes, evaluations, and recommendations.
• Dental Assistant, Kingston Village Dentistry, 01/2021, 06/2021, Conway, SC, Interviewed patients to obtain medical information and measured their vital signs, weight, and height., Recorded patients' medical history, vital statistics, or information such as test results in medical records., Captured dental x-rays using traditional and digital methods to detect tooth decay, cavities, and other issues needed for treatment., Explain treatment procedures, medication, or physicians' instructions to patients., Prepared treatment rooms for patient examinations, keeping the rooms neat and clean.