Shantrell Bellamy
Jacksonville,Florida
Summary
My Name Is Shantrell Bellamy. I am a dedicated perfectionist that takes pride in everything I do. I am loved and favored by many due to my caring, respectful, warm natured and professional attitude. As a Patient Support Representative of 8 years, I will bring valuable experience in addressing and resolving patients issues effectively. I am known for strong focus on providing quality customer service and achieving positive outcomes. I am reliable and adaptable with excellent communication skills to collaborate effectively with our healthcare team. I am a detail-oriented individual with exceptional customer service. I am hardworking and passionate with providing quality service. I am a dependable candidate and successful at maintaining positive attitude. I am Eager to contribute to team success and further develop my professional skills and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Quipt Home Medical
03.2025 - Current
- Coordinated timely delivery and setup of medical devices for patient care.
- Resolved product-related inquiries, ensuring accurate information dissemination to clients and staff.
- Assisted clients in understanding insurance coverage for durable medical equipment purchases, resulting in increased accessibility to necessary items.
- Verified insurance eligibility and coverage details for patients efficiently.
- Updated patient records with accurate, current insurance policy information.
Patient Support Representative
Borland Groover
05.2017 - Current
- Answer calls and provide excellent customer service through empathy, caring and active listening to accommodate patient’s needs.
- Receive in-bound calls and initiated out-bound daily calls to Schedule appointment for patients.
- Routed incoming mail and messages to relevant personnel without delay.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Managed documents by Inputting patients information , making referral tasks, filing records, preparing correspondence and creating reports.
- Managed patient inquiries and resolved issues efficiently to enhance satisfaction.
- Managed incoming phone calls efficiently, directing callers to appropriate departments or resolving inquiries onthespot.
Office Clerk
C & S Wholesale Grocers
06.2015 - 05.2017
- Checked documentation for accuracy and validity on updated systems.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Produced high-quality communications for internal and external use.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
Warehouse Scanner
C & S Wholesale Grocers
05.2014 - 06.2015
- Gathered, sorted and scanned documents to enter into computer system.
- Monitored company inventory to keep stock levels and databases updated.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Consistently lifted materials weighing as much as [5 pounds.
- Operated RF scanners to track merchandise and verify contents of containers.
- Operated scanning equipment to ensure accurate inventory tracking.
- Maintained organized work areas to enhance operational efficiency.
Sales Associate
Hyatt Hotel Gift Shop
03.2013 - 05.2014
- Managed materials inside shop and at job locations.
- Helped managers with daily checklists and last-minute requirements.
- Assisted with purchases by removing tags and placing purchased merchandise in bags.
- Checked incoming orders and organized new stock.
- Greeted customers entering store and offered assistance with requirements.
- Helped customers find merchandise and assisted with sizing and accessories.
- Inventoried supplies regularly and reported needs to management.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
Home Help Aide
Senoir Bridge
09.2010 - 03.2013
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered top-notch care for patients with developmental disabilities, acquired illnesses or injuries.
- Assisted clients with daily living activities, ensuring comfort and safety in their homes.
Cashier/Cook
Pizza Hut
01.2008 - 09.2010
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
William M. Raines High School
Jacksonville, FLCNA Certificate - Certified Nurse Assistant
CNA Training School
Jacksonville, FL01-2025
Skills
- Customer service
- Call center experience
- Professional telephone demeanor
- Scheduling
- Insurance verification
- Active listening
- HIPAA compliance
- Attention to detail
- Medical documentation
- Service sales
- Microsoft outlook, word, and Excel
- Electronic payments
- Trainer
Certification
- CNA - Certified Nurse Assistant
- HHA - Home Health Aide
Software
Microsoft Words
, 5, Excellent,Power excel
, 3, Good,Tricepts
, 2, Average,Profession Graphis design software
, 4, Very GoodPersonal Information
Title: Patient Support Service
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Quipt Home Medical
03.2025 - Current
Patient Support Representative
Borland Groover
05.2017 - Current
Office Clerk
C & S Wholesale Grocers
06.2015 - 05.2017
Warehouse Scanner
C & S Wholesale Grocers
05.2014 - 06.2015
Sales Associate
Hyatt Hotel Gift Shop
03.2013 - 05.2014
Home Help Aide
Senoir Bridge
09.2010 - 03.2013
Cashier/Cook
Pizza Hut
01.2008 - 09.2010
High School Diploma -
William M. Raines High School
CNA Certificate - Certified Nurse Assistant
CNA Training School